# Orvera AI | AI agent company for customer experience teams

> Orvera AI builds, deploys and runs AI customer service agents for customer experience teams. Every conversation, human or AI, gets a quality score.

Source: https://orvera.ai/
Last modified: 2026-11-03T15:47:01Z

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- Rated 4.9 out of 5 on G2
- Rated 5.0 out of 5 on Gartner Peer Insights

# Orvera runs AI agents for customer experience teams

Orvera's AI agents resolve conversations on every channel. Agent Assist guides human agents. QA scores every conversation. Full deployment, end to end, takes 3 to 6 weeks on your stack.

Positioned as a Major Contender in Everest Group's Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix® Assessment 2026.

Recognized in the CMP Research Prism 2026: Voicebot and Conversational IVR, Chatbot and Virtual Agent, Automated QA/QM.

[Everest Group PEAK Matrix 2026 Major Contender badge, Conversational AI and AI Agents](https://orvera.ai/whitepapers-and-reports/everest-group-peak-matrix-conversational-ai-ai-agents-cxm-2026)

Core Performing badge, Voicebot and Conversational IVR
Up and Coming badge, Chatbot and Virtual Agent
Core Performing badge, Automated QA/QM

SOC 2 Type II, HIPAA compliant, GDPR compliant. [Read about security and architecture](https://orvera.ai/security-and-architecture).

Orvera AI

Trusted by

AdamsBridge

Claimfox

Healthcare Sync Solutions

Evolegy

Pyramid Healthcare

Voitec

Hopebridge

AMI

## Listed on

- [available in aws marketplace](https://aws.amazon.com/marketplace/pp/prodview-pnxxzaq6ichjq)
- [Available on Microsoft Marketplace](https://marketplace.microsoft.com/en-us/product/callbotics.cb_offer)
- [Available on AgentExchange](https://appexchange.salesforce.com/appxListingDetail?listingId=a0NHu00000sltzAMAQ)

## Why do CX teams pick Orvera?

CX teams pick Orvera AI because it arrives as a running operation that Orvera builds, deploys and operates. Orvera runs the whole conversation surface on the stack a company already runs, live in 3 to 6 weeks. Agentic AI agents, Agent Assist, 100% quality management, and Voice of Customer sit in one governed layer that Orvera operates.

Meet Orvera AI

### Operational heritage

18+ years of contact-center experience, rebuilt as AI agents. Orvera runs the software on your floor and answers for it.

### End-to-end deployment

We build, deploy, and run the whole operation as a managed service. White-glove implementation run by our team, live in 3 to 6 weeks.

### The whole surface, in one place

Agentic AI agents, Agent Assist, 100% quality management and Voice of Customer, together in one governed layer.

### Governed orchestration

Compose best-of-breed models inside one governed layer. Adopt a better model when one arrives, with the governance layer unchanged.

### Governance-first

Approved-knowledge grounding, controls, and full auditability, built for regulated industries.

The shift

## How long does an Orvera deployment take, and who does the work?

A full Orvera AI deployment goes live in 3 to 6 weeks, against the 6 to 9 months a traditional conversational AI project takes. Orvera does the work. Orvera builds it, deploys it, integrates it, and then runs the operation as a managed service on the stack the customer already owns, with Orvera's own team answering for it after go-live.

The usual rollout

6-9 months to live

- Months of discovery before the first conversation is answered
- Locked to one model or one vendor's stack
- You build, tune, and maintain the bots
- A sample of conversations reviewed for quality

With Orvera

3-6 weeks to live

- White-glove build and implementation
- Model-agnostic, on the stack you already run
- Orvera builds, deploys and runs the AI agents for you
- 100% of conversations audited, automatically

## What does the Orvera AI platform do?

The Orvera AI platform runs the whole conversation surface of a customer-experience operation. Agentic AI agents resolve conversations end to end across voice, chat, email, and every other channel the business runs, inbound and outbound. Agent Assist guides human agents live, AI Quality Management scores 100% of interactions, and Voice of Customer turns those conversations into themes, drivers, and sentiment leaders can act on.

### Omnichannel AI Agents

Inbound and outbound across voice, chat, and digital. Orvera's AI agents plan, take action in your systems, and resolve, measured by containment and resolution.

Voice Chat Email Digital

### AI Agent Assist

Real-time support for human reps: approved-knowledge surfacing, next-best actions, and automatic summaries, right in the flow of the call.

Next best action Approved KB · Refund policy v4

### 100% AI Quality Management

Every conversation audited and scored, automatically, the ones your people handle and the ones Orvera's AI agents handle. Objective quality across the whole floor, with every conversation scored.

100%

### Voice of Customer analytics

Surveys, NPS, sentiment, and CX signals extracted from every conversation, unified into one executive view your team can act on.

Last 30 days

NPS +6

+52

CSAT +2.1

94%

Avg sentiment +5

84/100

Repeat contact \-1.4

6.2%

Sentiment trend30d 84 · Positive

60 80 100

30 days ago Today

Sentiment mix

12.4K responses

- Positive 72%
- Neutral 19%
- Negative 9%

Top conversation drivers
positive friction

- Resolution speed 31%
- Billing & refunds 26%
- Onboarding 22%
- Wait & transfers 14%
- Plan changes 11%

Feedback by channel

- Post-call 34%
- Post-chat 27%
- Email 18%
- Web & app 13%
- SMS 8%

NPS breakdown +52 net

- Promoters 64%
- Passives 24%
- Detractors 12%

## How do Orvera AI and your team work as one continuous loop?

Orvera AI closes the loop in four stages on every interaction. AI agents resolve the conversation end to end. When a person takes over, Agent Assist surfaces approved knowledge and the next action live. AI Quality Management then scores every conversation, human-handled and AI-handled alike, and Voice of Customer feeds what it finds back into the next one.

01

### Resolve

AI agents handle the conversation end to end, across every channel.

02

### Assist

When a human takes over, live Agent Assist guides every step.

03

### Score

100% AI Quality Management audits every interaction, human-handled and AI-handled.

04

### Learn

Voice of Customer turns it all into insight that improves the next one.

Every interaction feeds the next. **The surface gets better the more it runs.**

## Voice is where we go deepest.

Natural, multilingual voice for inbound and outbound, with agentic action and barge-in that feels human. Built on best-in-class speech, governed by Orvera.

- Inbound resolution and proactive outbound, end to end
- Multilingual understanding in 80+ languages, across every channel
- Substantial concurrent capacity, scaled without throttling
- Full logs, transcripts, and summaries for every call

Sample call00:00 English

00:00

00:00

ENESPGERFRAR80+ languages

## What changes once Orvera is live, averaged across Orvera customer engagements.

~80%

First-contact resolution

8-15%

Average handle time, down 8 to 15% in the first 90 days

100%

Conversations QA’d, human-handled and AI-handled alike

65-90%

Lower cost to serve, without adding headcount

Double-digit

CSAT and CX improvement from Voice of Customer

3 to 6 weeks to full deployment, end to end

## Trusted during deployment, and beyond.

Fast, high-quality implementation with a truly customer-focused team. Here is what verified reviewers say on Gartner Peer Insights.

Gartner Peer Insights
5 out of 5 stars

### Fast, high quality implementation with a truly customer-focused team.

“Overall Great Experience with the Team. The implementation was completed much faster than expected without compromising on quality, which truly stood out. The team demonstrated strong technical expertise, clear communication and a proactive approach throughout the process.”

VP, Legal and Compliance - IT Services

Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences and should not be construed as statements of fact.

Industries

## Which industries does Orvera AI serve?

Orvera AI serves companies that run high-volume, service-heavy customer operations: healthcare, insurance, telecom, utilities, retail and e-commerce, travel and hospitality, automotive, record retrieval, legal, education, and residential subscription services. It also partners with the BPOs running those operations for other companies. Every deployment is configured to the work the team actually does, with governance built in for regulated verticals.

### Retail & E-commerce

Orvera builds, deploys and runs AI agents that resolve order status, returns and delivery exceptions for retail and e-commerce customer care teams, across voice, chat, email and every other digital channel. They read the OMS and the carrier record live, then finish the work with a reship, refund, trace or return label.

Order status

Returns and exchanges

Product availability

Loyalty servicing

[Explore Retail & E-commerce](https://orvera.ai/industries/retail-ecommerce)

### Healthcare

Orvera's AI agents answer patient access calls for health systems and medical groups, and member services calls for health plans, across voice, chat and digital. Each conversation is resolved on the EHR or core administrative platform you already run, and every one, human or AI, is audited against your own identity verification and minimum-necessary standard.

Appointment scheduling

Eligibility and benefits

Prior authorization status

Referral and patient intake

Patient billing questions

Payer member services

[Explore Healthcare](https://orvera.ai/industries/healthcare)

### Insurance

Orvera's AI agents take first notice of loss for property and casualty carriers: the loss detail is captured, the claim written and the number issued on the call, and injuries, fires and total losses go to a person. For property and casualty, life and annuity carriers, Orvera runs claim status, billing and producer service across voice, chat and digital, and audits 100% of claim conversations.

FNOL intake

Claim status

Coverage inquiries

Premium billing

Producer service

Market-conduct evidence

[Explore Insurance](https://orvera.ai/industries/insurance)

### Telecom, Cable & ISP

Orvera's AI agents resolve billing, outage and technical support conversations for carriers, cable operators and ISPs, across voice, chat and digital, on the BSS and OSS you already run. Agent Assist puts offer eligibility and the next entitled action on your save desk's screen while the call is live.

Plan inquiries

Tech troubleshooting

Service changes

Retention flows

[Explore Telecom, Cable & ISP](https://orvera.ai/industries/telecom)

### Utilities & Energy

Orvera's AI agents answer outage, high-bill and payment arrangement conversations for investor-owned utilities, gas LDCs, electric cooperatives, retail energy providers and private water and waste operators, across voice, chat and digital. They work on the CIS, OMS and meter data platform you already run.

Billing inquiries

Outage reporting

Service status

Proactive comms

[Explore Utilities & Energy](https://orvera.ai/industries/utility)

### Travel & Hospitality

Orvera's AI agents take reservation calls and disruption rebookings for hotel groups, airlines, cruise lines and car rental, on the passenger service system (PSS) and central reservation system (CRS) you already run. When a call needs a person, Agent Assist puts the fare or rate rule on your human agent's screen in plain language.

Booking management

Cancellations

Rebooking

Multilingual support

[Explore Travel & Hospitality](https://orvera.ai/industries/travel-and-hospitality)

### Automotive

Orvera's AI agents answer the service line, the recall line and the roadside queue for OEM owner care, multi-rooftop dealer groups, roadside programs and service-contract administrators, inbound and outbound, across voice, chat and digital. They work on the DMS, CRM and dispatch stack you already run.

Service scheduling

Recall outreach

Roadside intake

Owner care

Service-contract servicing

Consent evidence across rooftops

[Explore Automotive](https://orvera.ai/industries/automotive)

### Record Retrieval

Orvera builds, deploys and runs AI agents for record retrieval operations serving law firms, insurers, IME companies and third-party administrators, on subpoena, court order and HIPAA authorization requests. They research facilities, confirm receipt, follow up and expedite across phone, fax, email and custodian portals, and write every action back to your retrieval platform.

Facility research

Custodian first contact

Follow-up and expediting

Aged request recovery

[Explore Record Retrieval](https://orvera.ai/industries/record-retrieval)

### Legal

Orvera builds, deploys and runs AI agents for record retrieval and litigation support operations, plaintiff firms running an intake desk and mass tort campaigns holding an inventory, across voice, chat and every digital channel. They work custodian requests toward fulfillment, capture intake facts against the firm's own written criteria and chase the missing item.

Client intake

Matter status

Document Q and A

Approved-knowledge grounding

[Explore Legal](https://orvera.ai/industries/legal)

### Education & EdTech

Orvera's AI agents run financial aid, admissions, registrar, student accounts and learner support queues for private non-profit and for-profit institutions, online universities and EdTech platforms, across voice, chat and digital. Conversations resolve end to end on the SIS, CRM, LMS and identity systems you already run.

Financial aid queues

Admissions inquiries

Registrar servicing

Learner support

Enrollment follow-up

Misrepresentation scoring

[Explore Education & EdTech](https://orvera.ai/industries/education)

### Residential Subscription

Orvera runs voice, chat and digital conversations for recurring consumer service contracts: security and smart-home monitoring, home warranty and service contracts, pest control, lawn care, and in-home appointment centers. Inbound, outbound, and the human agents behind them.

Service scheduling

Appointment confirmation

Save and retention calls

Claim and dispatch intake

Billing questions

State-by-state conduct rules

[Explore Residential Subscription](https://orvera.ai/industries/residential-subscription)

### BPO & Outsourcers

Orvera is the multi-tenant conversational AI platform BPOs and CX outsourcers run under their own brand, with a separate tenant for each client. Your teams run AI agents across voice, chat and digital, Agent Assist guides the seats you staff, and AI Quality Management scores every conversation against each client's own scorecard.

Consistent CX, your brand

Scale through peak

Per-program quality

100% QA across programs

[Explore BPO & Outsourcers](https://orvera.ai/industries/bpo-contact-center)

Security & architecture

## How is Orvera AI secured and governed?

Orvera AI is SOC 2 Type II certified, HIPAA compliant, and GDPR compliant. Orvera's AI agents answer only from sources the customer approves, with permissions and policy configured per use case. Every interaction produces a complete report, transcript, and summary, so quality and compliance teams can audit any conversation. Tenancy is isolated, which is how BPOs run several client operations on one platform.

### Approved-knowledge grounding

Orvera’s AI agents answer only from the sources you approve.

### Granular controls

Permissions, guardrails, and policy, configured per use case.

### Full audit logs

A complete report, transcript, and summary for every interaction.

### Multi-tenant

Isolated tenancy built for BPOs.

SOC 2 Type II

HIPAA Compliant

GDPR Compliant

Case studies

## Case studies from teams running Orvera's AI agents

Read how healthcare and BPO teams put Orvera's AI agents into production, and what they measured.

Healthcare

### [How A U.S. Healthcare Organization Retrieved Claim Status Updates In 67% Of Cases Without Expanding Follow-Up Staff](https://orvera.ai/case-studies/us-healthcare-organization-claim-status-updates-orvera)

A healthcare organization scaled claim follow-ups efficiently by retrieving most updates while maintaining high daily throughput without increasing staff.

3 min read Read case study

BPO

### [How A Benefits Administration Firm Resolved 80% Of Open Enrollment Calls Without Adding Seasonal Headcount](https://orvera.ai/case-studies/benefits-administration-firm-open-enrollment-calls-orvera)

A benefits firm handled enrollment surges efficiently by resolving most calls during the interaction without adding seasonal staff.

3 min read Read case study

BPO

### [How A U.S. ROI Provider Resolved 80% Of Inbound Support Calls Instantly Without Building A Call Center](https://orvera.ai/case-studies/us-provider-inbound-support-calls-resolution-orvera)

Learn how this ROI provider turned a delayed support model into real-time inbound resolution, resolving 80% of inquiries during the call.

3 min read Read case study

[View all case studies](https://orvera.ai/case-studies)

Comparing AI agent platforms? [See 10 omnichannel voice AI platforms compared](https://orvera.ai/blogs/best-omnichannel-voice-ai-platforms).

Integrations

## Drops into the stack you already run.

Integrated with the most-used tech stacks across industries, including Shopify, Zendesk and Gorgias. When a system is missing from the directory, Orvera builds the connection during the deployment, which averages 3 to 6 weeks.

[Genesys](https://orvera.ai/integrations/genesys)

[HubSpot](https://orvera.ai/integrations/hubspot)

[Dynamics 365](https://orvera.ai/integrations/microsoft-dynamics)

[Monday](https://orvera.ai/integrations/monday)

[NICE](https://orvera.ai/integrations/nice)

[Pipedrive](https://orvera.ai/integrations/pipedrive)

[Salesforce](https://orvera.ai/integrations/salesforce)

[Slack](https://orvera.ai/integrations/slack)

[Zapier](https://orvera.ai/integrations/zapier)

[Zoho](https://orvera.ai/integrations/zoho-crm)

[Genesys](https://orvera.ai/integrations/genesys)

[HubSpot](https://orvera.ai/integrations/hubspot)

[Dynamics 365](https://orvera.ai/integrations/microsoft-dynamics)

[Monday](https://orvera.ai/integrations/monday)

[NICE](https://orvera.ai/integrations/nice)

[Pipedrive](https://orvera.ai/integrations/pipedrive)

[Salesforce](https://orvera.ai/integrations/salesforce)

[Slack](https://orvera.ai/integrations/slack)

[Zapier](https://orvera.ai/integrations/zapier)

[Zoho](https://orvera.ai/integrations/zoho-crm)

[Genesys](https://orvera.ai/integrations/genesys)

[HubSpot](https://orvera.ai/integrations/hubspot)

[Dynamics 365](https://orvera.ai/integrations/microsoft-dynamics)

[Monday](https://orvera.ai/integrations/monday)

[NICE](https://orvera.ai/integrations/nice)

[Pipedrive](https://orvera.ai/integrations/pipedrive)

[Salesforce](https://orvera.ai/integrations/salesforce)

[Slack](https://orvera.ai/integrations/slack)

[Zapier](https://orvera.ai/integrations/zapier)

[Zoho](https://orvera.ai/integrations/zoho-crm)

[Explore all Integrations](https://orvera.ai/integrations)

## Frequently asked questions

### How is Orvera AI priced?

Pricing is based on the use case, and it is customized to the customer's volume and to the modules they take. [Read how an Orvera AI deployment is scoped](https://orvera.ai/pricing).

### Which systems does Orvera AI work with?

Orvera AI holds 500+ integrations, including Salesforce, Microsoft Dynamics 365, Zendesk, ServiceNow, Genesys Cloud, Five9, Amazon Connect and Twilio. The [integrations directory](https://orvera.ai/integrations) lists a sample of them.

### What happens when an AI agent cannot finish a request?

It escalates with a full summary attached. When a human takes over, live Agent Assist guides every step.

### Where can I see results?

[Read the case studies](https://orvera.ai/case-studies).

Book a demo: https://orvera.ai/contact-us