# Orvera Allianz Travel Integration for Trip Protection

> Orvera AI agents connect to Allianz Travel. They check trip protection coverage, pass claim details to the insurer and log the outcome for your team.

Source: https://orvera.ai/integrations/allianz-travel
Last modified: 2026-11-12T02:25:06Z

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Allianz Travel

# Orvera + Allianz Travel Integration

Orvera AI connects to Allianz Travel, so its agents can answer trip protection questions for your travelers. The agent checks trip protection coverage and passes claim details to the insurer, then logs how the conversation ended for your team.

[All integrations](https://orvera.ai/integrations)

Allianz Travel

Orvera AI

How it fits

## Does Orvera integrate with Allianz Travel?

Yes. Orvera AI works with Allianz Travel and with the CRM and contact center tools you already run beside it. When a trip goes wrong, travelers want to know what their protection covers and how to start a claim. The agent checks the coverage and collects the claim details in one conversation. The agent sticks to the steps your team approved, and we build and deploy the connection.

Built in

- role-based access controls
- encrypted data transmission
- SOC 2 Type II certified

What you get

## What does the Orvera and Allianz Travel integration do?

### Coverage answers

The agent checks the protection on the booking and tells the traveler what applies to them.

### Claim details collected

It asks the questions the claim needs and passes the details on, all in one conversation.

### The same steps every time

Every protection question follows the workflow your team approved, from the identity check to the claim handoff.

### Every conversation on record

The summary and outcome are written where your team works, so the next person sees what happened.

End to end

## How is the Orvera and Allianz Travel integration set up?

1. Step 01

    ### Interaction initiated

    A traveler calls, chats or emails about a disrupted trip, and the agent picks it up right away.

2. Step 02

    ### Workflow execution

    First it confirms the booking. Then it follows the steps your team approved for protection questions.

3. Step 03

    ### Context applied

    It checks the traveler's Allianz Travel coverage and explains what applies.

4. Step 04

    ### System updated

    Claim details go to the insurer, and a summary and outcome are recorded for your team.

5. Step 05

    ### Action triggered

    If a case needs a person, it goes to the queue you chose, summary and all.

In practice

## Built for the calls that follow a disrupted trip

### Trip protection questions

The agent checks trip protection coverage and passes claim details to the insurer.

### Handoff and escalation

A traveler who needs a person goes to the team you picked for that case, and the summary goes with them.

### After-hours and overflow coverage

Disruptions bring spikes, and the agent answers every traveler right away, day or night.

### Post-conversation follow-up

Once the conversation ends, the agent can kick off whatever follow-up your team set for that outcome.

Capabilities

## What your team gets with Orvera and Allianz Travel

1. ### More than 90 languages

    Callers can speak in their own language, and the agent answers in more than 90 languages.

2. ### Agent Assist on live calls

    When a person takes the call, Orvera AI Agent Assist puts the Allianz Travel details and the next step on their screen.

3. ### Conversation summaries

    Each conversation gets a short summary your team can read in a few seconds.

4. ### AI Quality Management

    Every conversation gets scored against your quality checklist, whether the AI or a person handled it.

5. ### Reporting on every interaction

    Contact reasons, outcomes and handoffs sit in one report, so you can see what's behind your volume.

Allianz Travel

## What outcomes does the Allianz Travel integration deliver?

- Protection questions answered in one conversation

- Less manual lookup work for your team

- Handoffs carry the whole conversation

- Coverage after hours and at peak times

- A clear record of every outcome

Book a demo: https://orvera.ai/contact-us