# Orvera Travelport Integration for Travel Bookings > Orvera AI agents connect to Travelport. They look up bookings and itinerary details for agency travelers, then record the outcome for your team. Source: https://orvera.ai/integrations/travelport Last modified: 2026-11-12T02:23:23Z --- Travelport # Orvera + Travelport Integration Orvera AI connects to Travelport, so its agents can handle booking questions with the live reservation open. The agent looks up bookings and itinerary details for agency travelers. Changes that need a person go to your team with the whole story attached. [All integrations](https://orvera.ai/integrations) Travelport Orvera AI How it fits ## Does Orvera integrate with Travelport? Yes. Orvera AI works with Travelport and with the CRM and contact center tools you already run beside it. Agency travelers call about flights, hotels and itineraries booked through Travelport. The agent finds the booking and reads back the details they need. The agent sticks to the steps your team approved, and we build and deploy the connection. Built in - role-based access controls - encrypted data transmission - SOC 2 Type II certified What you get ## What does the Orvera and Travelport integration do? ### Live booking answers The agent has the Travelport booking open during the conversation. Itinerary, seat and fare questions get a real answer. ### Fare rules checked first Before it talks through a change or refund, the agent checks the rules on the ticket and explains them in plain words. ### The same steps every time Every change request follows the workflow your team approved, right down to how options are offered. ### Every change on record The summary and outcome are written where your team works, so the next person sees what was said. End to end ## How is the Orvera and Travelport integration set up? 1. Step 01 ### Interaction initiated A traveler calls, chats or emails about a trip, and the agent picks it up right away. 2. Step 02 ### Workflow execution First it confirms the booking. Then it follows the steps your team approved for that kind of request. 3. Step 03 ### Context applied It reads the live Travelport booking and the rules on it, and answers from what's there. 4. Step 04 ### System updated After the conversation, a summary and the outcome go into your CRM or help desk. 5. Step 05 ### Action triggered If a change needs a person, it goes to the queue you chose, summary and all. In practice ## Built for the calls travel teams get every day ### Booking and change questions The agent looks up bookings and itinerary details for agency travelers. ### Handoff and escalation A traveler who needs a person goes to the team you picked for that case, and the summary goes with them. ### After-hours and overflow coverage Weather delays and late-night changes bring spikes, and the agent answers every traveler right away. ### Post-conversation follow-up Once the conversation ends, the agent can kick off whatever follow-up your team set for that outcome. Capabilities ## What your team gets with Orvera and Travelport 1. ### More than 90 languages Callers can speak in their own language, and the agent answers in more than 90 languages. 2. ### Agent Assist on live calls When a person takes the call, Orvera AI Agent Assist puts the Travelport details and the next step on their screen. 3. ### Conversation summaries Each conversation gets a short summary your team can read in a few seconds. 4. ### AI Quality Management Every conversation gets scored against your quality checklist, whether the AI or a person handled it. 5. ### Reporting on every interaction Contact reasons, outcomes and handoffs sit in one report, so you can see what's behind your volume. Travelport ## What outcomes does the Travelport integration deliver? - Booking questions answered from the live record - Less manual lookup work for your team - Handoffs carry the whole conversation - Coverage after hours and at peak times - A clear record of every outcome Book a demo: https://orvera.ai/contact-us