# Orvera Zendesk Integration for Support Tickets > Orvera AI agents work with Zendesk. They open, update and close tickets with a full conversation summary and route the ones that need a person to you. Source: https://orvera.ai/integrations/zendesk Last modified: 2026-11-12T02:23:23Z --- Zendesk # Orvera + Zendesk Integration Orvera AI connects to Zendesk, so every conversation its agents handle ends up as a proper ticket your team can work from. The agent opens, updates and closes tickets with a full conversation summary. Calls and chats that need a person land with the right group, history and all. [All integrations](https://orvera.ai/integrations) Zendesk Orvera AI How it fits ## Does Orvera integrate with Zendesk? Yes. Orvera AI works with Zendesk and with the contact center tools you already run beside it. Retail and travel teams both run their queues in Zendesk. The agent checks earlier tickets before it answers and keeps the ticket current while the conversation runs. The agent sticks to the steps your team approved, and we build and deploy the connection. Built in - role-based access controls - encrypted data transmission - SOC 2 Type II certified What you get ## What does the Orvera and Zendesk integration do? ### A ticket for every conversation Each call, chat or email turns into a ticket with the reason, what was done and how it ended. ### History before the answer The agent reads earlier tickets for the same customer first. A repeat contact picks up where the last one stopped. ### Your tags and fields Tags, priorities and custom fields follow the rules your team already uses, so your views and reports stay accurate. ### Clean handoffs When a person needs to step in, the ticket gets assigned to the right group with a summary they can act on. End to end ## How is the Orvera and Zendesk integration set up? 1. Step 01 ### Interaction initiated A customer gets in touch by phone, chat or email, and the agent answers right away. 2. Step 02 ### Workflow execution It confirms what they need, then follows the steps your team approved for it. 3. Step 03 ### Context applied It reads the customer's open and past tickets in Zendesk and uses that history while it talks. 4. Step 04 ### System updated As soon as the conversation ends, the ticket is created or updated with the summary, tags and outcome. 5. Step 05 ### Action triggered If a person's needed, the ticket goes to the group you chose, and the customer hears what happens next. In practice ## Built for busy support queues ### Ticket creation and updates The agent opens, updates and closes tickets with a full conversation summary, so your queue shows what happened on every contact. ### Handoff and escalation A customer who needs a person goes to the team you picked for that case, and the summary goes with them. ### After-hours and overflow coverage Late-night contacts and Monday-morning spikes get answered right away, same as a quiet afternoon. ### Post-conversation follow-up Once the conversation ends, the agent can kick off whatever follow-up your team set for that outcome. Capabilities ## What your team gets with Orvera and Zendesk 1. ### Voice, chat and email The same workflows run on every channel your customers use. 2. ### Agent Assist on live calls When a person takes the call, Orvera AI Agent Assist puts the Zendesk details and the next step on their screen. 3. ### Conversation summaries Each conversation gets a short summary your team can read in a few seconds. 4. ### AI Quality Management Every conversation gets scored against your quality checklist, whether the AI or a person handled it. 5. ### Reporting on every interaction Contact reasons, outcomes and handoffs sit in one report, so you can see what's behind your volume. Zendesk ## What outcomes does the Zendesk integration deliver? - A complete record of every conversation - Less manual lookup work for your team - Handoffs carry the whole conversation - Coverage after hours and at peak times - A clear record of every outcome Book a demo: https://orvera.ai/contact-us