# Orvera Zywave Integration for Agency Service

> Orvera AI agents connect to Zywave for agency service calls. They find client and policy records, answer from them and log the outcome for your team.

Source: https://orvera.ai/integrations/zywave
Last modified: 2026-11-12T02:26:50Z

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Zywave

# Orvera + Zywave Integration

Orvera AI connects to Zywave, so its agents can serve policyholders straight from the live record. The agent finds client and policy records for agency service calls. If a call needs an adjuster or a licensed person, it goes to your team with the whole story attached.

[All integrations](https://orvera.ai/integrations)

Zywave

Orvera AI

How it fits

## Does Orvera integrate with Zywave?

Yes. Orvera AI works with Zywave and with the CRM and contact center tools you already run beside it. Agency service calls start with finding the client. The agent locates the client and policy records in Zywave and answers from them. The agent sticks to the steps your team approved, and we build and deploy the connection.

Built in

- role-based access controls
- encrypted data transmission
- SOC 2 Type II certified

What you get

## What does the Orvera and Zywave integration do?

### Live policy answers

The agent has the Zywave record open during the call. Coverage, billing and claim questions get a real answer.

### Questions in your order

Every intake follows the script and checks your claims and service teams signed off on.

### Context on every turn

Policy details and earlier contacts stay in view, so the caller only explains the situation once.

### Records written back

After each call, the summary, outcome and next step land in your systems.

End to end

## How is the Orvera and Zywave integration set up?

1. Step 01

    ### Interaction initiated

    A policyholder calls, chats or emails, and the agent picks it up right away.

2. Step 02

    ### Workflow execution

    First it checks who they are. Then it follows the steps your team approved for that request.

3. Step 03

    ### Context applied

    It reads the policy and claim details from Zywave and answers from what's there.

4. Step 04

    ### System updated

    After the conversation, the summary, outcome and any requested change are recorded.

5. Step 05

    ### Action triggered

    If a call needs an adjuster or a licensed person, it goes to the queue you chose, summary and all.

In practice

## Built for policy and claims service

### Policy and claim questions

The agent finds client and policy records for agency service calls.

### Handoff and escalation

A policyholder who needs a person goes to the team you picked for that case, and the summary goes with them.

### After-hours and overflow coverage

Losses and questions arrive at all hours, and the agent takes every call right away.

### Post-conversation follow-up

Once the conversation ends, the agent can kick off whatever follow-up your team set for that outcome.

Capabilities

## What your team gets with Orvera and Zywave

1. ### Voice, chat and email

    The same workflows run on every channel your customers use.

2. ### Agent Assist on live calls

    When a person takes the call, Orvera AI Agent Assist puts the Zywave details and the next step on their screen.

3. ### Conversation summaries

    Each conversation gets a short summary your team can read in a few seconds.

4. ### AI Quality Management

    Every conversation gets scored against your quality checklist, whether the AI or a person handled it.

5. ### Reporting on every interaction

    Contact reasons, outcomes and handoffs sit in one report, so you can see what's behind your volume.

Zywave

## What outcomes does the Zywave integration deliver?

- Policy questions answered from the live record

- Less manual lookup work for your team

- Handoffs carry the whole conversation

- Coverage after hours and at peak times

- A clear record of every outcome

Book a demo: https://orvera.ai/contact-us