Inbound service calls
Orvera's AI voice agents can handle status questions, account servicing, scheduling, billing inquiries, product availability and other repeatable requests that follow an approved workflow.
AI Voice Agents
Orvera's AI Voice Agents for Enterprise Call Resolution
Orvera deploys and manages inbound and outbound voice agents that understand intent, complete workflows, update systems and hand complex conversations to your team with context.
Book a demo
See your priority call types running on Orvera, with our team on the walkthrough.
Proven in production
- First-contact resolution
- ~80%
- Average handle time, down 8 to 15% in the first 90 days
- -15%
- Conversations QA'd, not the 1 to 3% most teams sample
- 100%
- Lower cost to serve, without adding headcount
- 65-90%
- CSAT and CX gains from Voice of Customer
- 10%+
- Weeks to full enterprise deployment
- 3-6
Live call
Inbound call · Order support
Intent detected
“I was double charged on my last order.”
- Identity verified
- Order #48201 retrieved
- Refund issued in billing
- Confirmation sent by SMS
- Resolved on first contact - no transfer
Conversation + workflow
Your callers arrive with a job to complete. They want an order update, a payment answer, an appointment, a service change or a clear next step on an existing case. Each call also carries operational work behind the conversation, including verification, knowledge lookup, system updates, confirmation and follow-up.
Orvera brings the conversation and the workflow together. The AI voice agent listens in natural language, follows the approved process, completes the available system actions and records the outcome. Your team receives the conversations that need human judgment with the reason for transfer and the interaction context already attached.
Where it runs
Orvera is configured around the call types, systems and policies that shape your operation. A first deployment can focus on one high-volume workflow, then extend across additional service and outreach programs.
Outbound customer outreach
Our AI voice agents can support reminders, confirmations, service notifications, follow-up calls and other approved campaigns, with the customer response and system outcome captured for your team.
System actions during the call
The voice agent can retrieve approved information, update connected systems, record dispositions, create cases and confirm the completed action inside the conversation.
Context-rich human handoff
Complex or sensitive conversations can move to a representative with the caller intent, completed steps, relevant history and conversation summary ready for the receiving team.
Deployment
- 01
Map the call outcome
Before Orvera's AI voice agents go live, Orvera maps the caller intents, approved answers, verification steps, workflow actions, escalation rules and success measures for the selected call type.
- 02
Configure the operating flow
The team connects Orvera's AI voice agents to telephony, knowledge and enterprise systems, then tests the full conversation against your service, security and compliance requirements.
- 03
Launch with active oversight
Orvera's AI voice agents launch with managed rollout, reporting and ongoing tuning, while transcripts, summaries and audit logs give leaders a clear view of performance.
Operational impact
More calls reach a completed outcome
Orvera's AI voice agents use agentic planning and workflow execution to move suitable call types from intent to action and support around 80% first-contact resolution across qualified deployments.
Human capacity moves toward complex work
Our AI voice agents absorb repeatable call demand, while Agent Assist helps representatives handle conversations that require judgment, empathy and policy interpretation.
Each interaction produces usable evidence
Interactions handled by Orvera's AI voice agents produce transcripts, summaries, dispositions and workflow logs, giving operations, quality and compliance teams a shared record of what happened on the call.
Leaders see the causes behind volume
Conversations handled by Orvera's AI voice agents feed Voice of Customer intelligence that identifies recurring themes, contact drivers, sentiment and CX signals, helping teams improve journeys and service processes.
The Orvera platform
Voice automation, human assistance, quality review and conversation intelligence run on one enterprise platform, so every call feeds the same record.
Omnichannel agents
Inbound + outboundVoiceChatEmailSMSWeb
Resolved without transfer, last 6 weeks
One agent, one memory, every channel.
01
Omnichannel Agentic AI agents
Run inbound and outbound conversations across voice, chat, email and digital channels through approved knowledge and connected workflows.
Omnichannel agents
Inbound + outboundVoiceChatEmailSMSWeb
Resolved without transfer, last 6 weeks
One agent, one memory, every channel.
02
Live AI Agent Assist
Give representatives approved answers, next-best actions, escalation cues and automated summaries while the customer conversation is active.
Live agent assist
Conversation activeApproved answer
“The duplicate charge on order #48201 qualifies for an immediate refund.”
Next best action
Issue refund, then confirm by SMS
Escalation cueAuto summaryPolicy check
Guidance while the conversation is live.
03
100% Auto QA
Review 100% of human-handled interactions with consistent scoring, searchable evidence and coaching signals across supported channels.
Auto QA
Scoring in real time100%
reviewed
Team scores, this week
Compliance phrases96
Resolution accuracy88
Every interaction scored, none sampled.
04
Voice of Customer intelligence
Turn captured conversations into themes, drivers, sentiment and CX findings that link back to the underlying transcript evidence.
Voice of Customer
Themes updatingDrivers
Billing questions38%
Delivery status27%
Plan changes21%
Onboarding14%
Sentiment, last 30 days
Findings linked to transcript evidence.
80+ languages
Orvera's AI voice agents understand natural speech across 80+ languages for inbound and outbound calls. They identify intent, follow the approved workflow, complete available system actions and transfer complex conversations to your team with the full call context attached.
Orvera AI Agent
Online · resolves in your language
EnglishEspañolFrançaisDeutschPortuguêsItalianoNederlandsPolski
SvenskaTürkçe日本語한국어中文हिन्दीالعربيةעברית
80+ languages
Security & governance
Grounded in your approved knowledge, governed through permissioned workflows and auditable from the first spoken word to the final system action.
See your priority call workflows running on Orvera.
The walkthrough will show how Orvera's AI voice automation, human assistance, quality review and conversation intelligence work together on the same enterprise platform.
FAQ
Yes. Orvera's AI voice agents handle inbound service workflows and outbound outreach programs, with separate knowledge, actions and escalation rules for each call type.