Omnichannel AI Agents
Inbound and outbound across voice, chat, and digital. Orvera's AI agents plan, take action in your systems, and resolve, measured by containment and resolution.
VoiceChatEmailDigital
- Rated 4.9 out of 5 on G2
- Rated 5.0 out of 5 on Gartner Peer Insights
Orvera runs AI agents for customer experience teams
Orvera's AI agents resolve conversations on every channel. Agent Assist guides human agents. QA scores every conversation. Full deployment, end to end, takes 3 to 6 weeks on your stack.
Positioned as a Major Contender in Everest Group's Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix® Assessment 2026.
Recognized in the CMP Research Prism 2026: Voicebot and Conversational IVR, Chatbot and Virtual Agent, Automated QA/QM.
SOC 2 Type II, HIPAA compliant, GDPR compliant. Read about security and architecture.
Trusted by
Listed on
Why do CX teams pick Orvera?
CX teams pick Orvera AI because it arrives as a running operation that Orvera builds, deploys and operates. Orvera runs the whole conversation surface on the stack a company already runs, live in 3 to 6 weeks. Agentic AI agents, Agent Assist, 100% quality management, and Voice of Customer sit in one governed layer that Orvera operates.
Operational heritage
18+ years of contact-center experience, rebuilt as AI agents. Orvera runs the software on your floor and answers for it.
End-to-end deployment
We build, deploy, and run the whole operation as a managed service. White-glove implementation run by our team, live in 3 to 6 weeks.
The whole surface, in one place
Agentic AI agents, Agent Assist, 100% quality management and Voice of Customer, together in one governed layer.
Governed orchestration
Compose best-of-breed models inside one governed layer. Adopt a better model when one arrives, with the governance layer unchanged.
Governance-first
Approved-knowledge grounding, controls, and full auditability, built for regulated industries.
The shift
How long does an Orvera deployment take, and who does the work?
A full Orvera AI deployment goes live in 3 to 6 weeks, against the 6 to 9 months a traditional conversational AI project takes. Orvera does the work. Orvera builds it, deploys it, integrates it, and then runs the operation as a managed service on the stack the customer already owns, with Orvera's own team answering for it after go-live.
The usual rollout
6-9months to live
- Months of discovery before the first conversation is answered
- Locked to one model or one vendor's stack
- You build, tune, and maintain the bots
- A sample of conversations reviewed for quality
With Orvera
3-6weeks to live
- White-glove build and implementation
- Model-agnostic, on the stack you already run
- Orvera builds, deploys and runs the AI agents for you
- 100% of conversations audited, automatically
What does the Orvera AI platform do?
The Orvera AI platform runs the whole conversation surface of a customer-experience operation. Agentic AI agents resolve conversations end to end across voice, chat, email, and every other channel the business runs, inbound and outbound. Agent Assist guides human agents live, AI Quality Management scores 100% of interactions, and Voice of Customer turns those conversations into themes, drivers, and sentiment leaders can act on.
AI Agent Assist
Real-time support for human reps: approved-knowledge surfacing, next-best actions, and automatic summaries, right in the flow of the call.
Next best actionApproved KB · Refund policy v4
100% AI Quality Management
Every conversation audited and scored, automatically, the ones your people handle and the ones Orvera's AI agents handle. Objective quality across the whole floor, with every conversation scored.
100%
Voice of Customer analytics
Surveys, NPS, sentiment, and CX signals extracted from every conversation, unified into one executive view your team can act on.
NPS+6
+52
CSAT+2.1
94%
Avg sentiment+5
84/100
Repeat contact-1.4
6.2%
Sentiment trend30d84 · Positive
6080100
30 days agoToday
Sentiment mix
12.4Kresponses
- Positive72%
- Neutral19%
- Negative9%
Top conversation driverspositivefriction
- Resolution speed31%
- Billing & refunds26%
- Onboarding22%
- Wait & transfers14%
- Plan changes11%
Feedback by channel
- Post-call34%
- Post-chat27%
- Email18%
- Web & app13%
- SMS8%
NPS breakdown+52 net
- Promoters64%
- Passives24%
- Detractors12%
How do Orvera AI and your team work as one continuous loop?
Orvera AI closes the loop in four stages on every interaction. AI agents resolve the conversation end to end. When a person takes over, Agent Assist surfaces approved knowledge and the next action live. AI Quality Management then scores every conversation, human-handled and AI-handled alike, and Voice of Customer feeds what it finds back into the next one.
01
Resolve
AI agents handle the conversation end to end, across every channel.
02
Assist
When a human takes over, live Agent Assist guides every step.
03
Score
100% AI Quality Management audits every interaction, human-handled and AI-handled.
04
Learn
Voice of Customer turns it all into insight that improves the next one.
Every interaction feeds the next. The surface gets better the more it runs.
Voice is where we go deepest.
Natural, multilingual voice for inbound and outbound, with agentic action and barge-in that feels human. Built on best-in-class speech, governed by Orvera.
- Inbound resolution and proactive outbound, end to end
- Multilingual understanding in 80+ languages, across every channel
- Substantial concurrent capacity, scaled without throttling
- Full logs, transcripts, and summaries for every call
Sample call00:00English
00:0000:00
80+ languages
What changes once Orvera is live, averaged across Orvera customer engagements.
~80%First-contact resolution
8-15%Average handle time, down 8 to 15% in the first 90 days
100%Conversations QA’d, human-handled and AI-handled alike
65-90%Lower cost to serve, without adding headcount
Double-digitCSAT and CX improvement from Voice of Customer
Trusted during deployment, and beyond.
Fast, high-quality implementation with a truly customer-focused team. Here is what verified reviewers say on Gartner Peer Insights.
Fast, high quality implementation with a truly customer-focused team.
“Overall Great Experience with the Team. The implementation was completed much faster than expected without compromising on quality, which truly stood out. The team demonstrated strong technical expertise, clear communication and a proactive approach throughout the process.”
VP, Legal and Compliance - IT ServicesGartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences and should not be construed as statements of fact.
Industries
Which industries does Orvera AI serve?
Orvera AI serves companies that run high-volume, service-heavy customer operations: healthcare, insurance, telecom, utilities, retail and e-commerce, travel and hospitality, automotive, record retrieval, legal, education, and residential subscription services. It also partners with the BPOs running those operations for other companies. Every deployment is configured to the work the team actually does, with governance built in for regulated verticals.
Retail & E-commerce
Orvera builds, deploys and runs AI agents that resolve order status, returns and delivery exceptions for retail and e-commerce customer care teams, across voice, chat, email and every other digital channel. They read the OMS and the carrier record live, then finish the work with a reship, refund, trace or return label.
Order statusReturns and exchangesProduct availabilityLoyalty servicing
Explore Retail & E-commerceHear a sample call
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Security & architecture
How is Orvera AI secured and governed?
Orvera AI is SOC 2 Type II certified, HIPAA compliant, and GDPR compliant. Orvera's AI agents answer only from sources the customer approves, with permissions and policy configured per use case. Every interaction produces a complete report, transcript, and summary, so quality and compliance teams can audit any conversation. Tenancy is isolated, which is how BPOs run several client operations on one platform.
Approved-knowledge grounding
Orvera’s AI agents answer only from the sources you approve.
Granular controls
Permissions, guardrails, and policy, configured per use case.
Full audit logs
A complete report, transcript, and summary for every interaction.
Multi-tenant
Isolated tenancy built for BPOs.
Add Orvera AI.
We run the rest.
Live in 3 to 6 weeks, on the stack you already have, with white-glove implementation run by our team.
Pricing is based on the use case, and it is customized to the customer's volume and to the modules they take. Read how an Orvera AI deployment is scoped.
Case studies
Case studies from teams running Orvera's AI agents
Read how healthcare and BPO teams put Orvera's AI agents into production, and what they measured.
Healthcare How A U.S. Healthcare Organization Retrieved Claim Status Updates In 67% Of Cases Without Expanding Follow-Up Staff
A healthcare organization scaled claim follow-ups efficiently by retrieving most updates while maintaining high daily throughput without increasing staff.
3 min readRead case study
BPOHow A Benefits Administration Firm Resolved 80% Of Open Enrollment Calls Without Adding Seasonal Headcount
A benefits firm handled enrollment surges efficiently by resolving most calls during the interaction without adding seasonal staff.
3 min readRead case study
BPOHow A U.S. ROI Provider Resolved 80% Of Inbound Support Calls Instantly Without Building A Call Center
Learn how this ROI provider turned a delayed support model into real-time inbound resolution, resolving 80% of inquiries during the call.
3 min readRead case study
Comparing AI agent platforms? See 10 omnichannel voice AI platforms compared.
Integrations
Drops into the stack you already run.
Integrated with the most-used tech stacks across industries, including Shopify, Zendesk and Gorgias. When a system is missing from the directory, Orvera builds the connection during the deployment, which averages 3 to 6 weeks.
Frequently asked questions
Pricing is based on the use case, and it is customized to the customer's volume and to the modules they take. Read how an Orvera AI deployment is scoped.
Orvera AI holds 500+ integrations, including Salesforce, Microsoft Dynamics 365, Zendesk, ServiceNow, Genesys Cloud, Five9, Amazon Connect and Twilio. The integrations directory lists a sample of them.
It escalates with a full summary attached. When a human takes over, live Agent Assist guides every step.