Omnichannel AI Agents
Inbound and outbound across voice, chat, and digital. Agents plan, take action in your systems, and resolve, measured by containment, not deflection.
VoiceChatEmailDigital
Agentic Conversational AI Platform
For Enterprise Contact Centers
Built on 18+ years of Contact Center experience.
Orvera AI resolves interactions across voice, chat and email.
Marketplace approved
The shiftMost vendors hand you a tool.
Most vendors hand you a tool.
We hand you a running operation.
Buy software and you still own the build, the staffing, and the risk. With Orvera the operation is the product. We stand it up, we run it, and you keep your stack.
The usual rollout
6-9months to live
- Onboarding, setup, and professional-services fees
- Locked to one model or one vendor's stack
- You build, tune, and maintain the bots
- 1 to 3% of conversations sampled for quality
With Orvera
3-6weeks to live
- White-glove build and implementation, included
- Model-agnostic, on the stack you already run
- We build, deploy, and run the agents for you
- 100% of conversations audited, automatically
Every conversation, and every agent, on one surface.
Agentic AI resolves what it can, your people handle the rest with live assistance, and every interaction is scored and mined for insight.
AI Agent Assist
Real-time support for human reps: approved-knowledge surfacing, next-best actions, and automatic summaries, right in the flow of the call.
Next best actionApproved KB · Refund policy v4
100% AI Quality Management
Every human-handled conversation audited and scored, automatically. Objective quality across the whole floor, not the 1 to 3% most teams sample.
100%
Voice of Customer analytics
Surveys, NPS, sentiment, and CX signals extracted from every conversation, unified into one executive view your team can act on.
NPS+6
+52
CSAT+2.1
94%
Avg sentiment+5
84/100
Repeat contact-1.4
6.2%
Sentiment trend30d84 · Positive
6080100
30 days agoToday
Sentiment mix
12.4Kresponses
- Positive72%
- Neutral19%
- Negative9%
Top conversation driverspositivefriction
- Resolution speed31%
- Billing & refunds26%
- Onboarding22%
- Wait & transfers14%
- Plan changes11%
Feedback by channel
- Post-call34%
- Post-chat27%
- Email18%
- Web & app13%
- SMS8%
NPS breakdown+52 net
- Promoters64%
- Passives24%
- Detractors12%
Agentic AI and your team,
one continuous loop.
The surface does not stop at the bot. Every interaction is resolved, assisted, scored, and learned from, and that learning feeds the next conversation.
01
Resolve
AI agents handle the conversation end to end, across every channel.
02
Assist
When a human takes over, live Agent Assist guides every step.
03
Score
100% AI Quality Management audits every interaction, no sampling.
04
Learn
Voice of Customer turns it all into insight that improves the next one.
Every interaction feeds the next. The surface gets better the more it runs.
Voice is where we go deepest.
Natural, multilingual voice for inbound and outbound, with agentic action and barge-in that feels human. Built on best-in-class speech, governed by Orvera.
- Inbound resolution and proactive outbound, end to end
- Multilingual understanding in 80+ languages, across every channel
- Substantial concurrent capacity, scaled without throttling
- Full logs, transcripts, and summaries for every call
Sample call00:00English
00:0000:00
80+ languages
What changes once we are live.
~0%First-contact resolution
−0%Average handle time, down 8 to 15% in the first 90 days
0%Conversations QA’d, not the 1 to 3% most teams sample
65-90%Lower cost to serve, without adding headcount
10%+CSAT and CX gains from Voice of Customer
Trusted during deployment, and beyond.
Fast, high-quality implementation with a truly customer-focused team. Here is what verified reviewers say on Gartner Peer Insights.
Fast, high quality implementation with a truly customer-focused team.
“Overall Great Experience with the Team. The implementation was completed much faster than expected without compromising on quality, which truly stood out. The team demonstrated strong technical expertise, clear communication and a proactive approach throughout the process.”
VP, Legal and Compliance - IT ServicesGartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences and should not be construed as statements of fact.
IndustriesBuilt for high-volume,
Built for high-volume,
service-heavy operations.
Configured to the work your teams actually do, with governance built in for regulated verticals. Hear how an Orvera agent sounds on a real call.
BPO
White-labeled under your brand to scale capacity and hold quality across every program you run.
Consistent CX, your brandScale through peakPer-program quality100% QA across programs
Hear a sample call
0:00
0:00
Why enterprises pick Orvera.
A platform, not an API. Delivered and run, not handed over. The moat is the orchestration, the governance, and the implementation.
Operational heritage
18 years running contact centers, rebuilt as conversational AI. We operate the floor, we do not just ship software.
End-to-end deployment
We build, deploy, and run the whole operation as a managed service. White-glove implementation included, live in 3 to 6 weeks.
The whole surface, in one place
Agentic agents, human-agent assist, 100% quality management, and Voice of Customer together, not four disconnected tools.
Governed orchestration
Compose best-of-breed models inside one enterprise-grade, governed layer. Future-proof, never locked to a single lab.
Governance-first
Approved-knowledge grounding, controls, and full auditability, built for regulated enterprises.
Security & architecture
Enterprise governance, by default.
Approved-knowledge grounding, granular controls, and full audit logs. Every interaction comes with a complete report, transcript, and summary.
Approved-knowledge grounding
Agents answer only from the sources you approve, no open-web guessing.
Granular controls
Permissions, guardrails, and policy, configured per use case.
Full audit logs
A complete report, transcript, and summary for every interaction.
Multi-tenant + white-label
Isolated tenancy under your own brand, built for BPOs.
Add Orvera AI.
We run the rest.
Live in 3 to 6 weeks, on the stack you already have, with white-glove implementation included.
Case studies
Explore real success stories from businesses
Healthcare How A U.S. Healthcare Organization Retrieved Claim Status Updates In 67% Of Cases Without Expanding Follow-Up Staff
A healthcare organization scaled claim follow-ups efficiently by retrieving most updates while maintaining high daily throughput without increasing staff.
3 min readRead case study
BPOHow A Benefits Administration Firm Resolved 80% Of Open Enrollment Calls Without Adding Seasonal Headcount
A benefits firm handled enrollment surges efficiently by resolving most calls during the interaction without adding seasonal staff.
3 min readRead case study
BPOHow A U.S. ROI Provider Resolved 80% Of Inbound Support Calls Instantly Without Building A Call Center
Learn how this ROI provider turned a delayed support model into real-time inbound resolution, resolving 80% of inquiries during the call.
3 min readRead case study
Integrations
Integrated with the most-used tech stacks across industries. If it’s not in your stack yet, it can be, in hours.
