Orvera AI Joins
Contact Centre & Customer
Services Summit 2026
May 6–7, 2026
Radisson Hotel & Conference Centre, London, Heathrow
[San Francisco, California, April 22, 2026] – Orvera AI, an enterprise-ready conversational AI platform built for real-world contact center operations, has been announced as the Headline Sponsor at the Contact Centre & Customer Services Summit 2026, taking place on 6–7 May 2026 at the Radisson Hotel & Conference Centre London Heathrow, UK. As the Headline Sponsor, Orvera AI will engage with senior contact center leaders through curated one-to-one meetings and closed-door discussions focused on how AI systems perform within live operational environments.
The summit brings together enterprise decision-makers actively evaluating solutions across customer experience, automation, and contact center operations. Within this environment, the conversation is increasingly shifting from experimentation to execution, where the ability to operate reliably within real workflows has become a defining factor in platform selection.
Orvera AI is designed to operate within this reality.
Built on more than 18 years of contact center operational experience, the platform supports end-to-end workflows across channels, manages multi-step interactions, and enables consistent execution within production systems. The focus is not limited to conversation quality, but on ensuring that interactions translate into measurable outcomes with full visibility and control.
“Enterprises are moving past the stage of evaluating whether AI can work,” said Ali Merchant. “The real question now is whether these systems can operate reliably within production environments, across dependencies, and under operational pressure. Choosing the right partner requires understanding how platforms perform beyond controlled scenarios, and how they support execution, visibility, and accountability at scale.”
As part of the summit agenda, Ali Merchant, CEO of Orvera AI, will be moderating a panel discussion titled:
“Choosing the Right AI Partner for the Contact Centre: A Practical Buyer’s Playbook”
The session will bring together senior customer experience and service leaders from leading enterprise organizations, offering practical perspectives on how AI is being evaluated for real contact center operations.
The discussion will focus on how enterprises are evaluating AI partners beyond initial demos, including considerations around deployment readiness, workflow integration, governance, and long-term operational performance.
The summit provides a focused environment for contact center leaders to engage in practical discussions around operational transformation and evaluate approaches that prioritize execution, performance, and measurable outcomes.
About Orvera AI
Orvera AI is an enterprise-ready conversational AI platform designed to operate within real contact center environments. Built by operators with more than 18 years of experience, the platform supports structured workflows across channels, enabling organizations to execute customer interactions with consistency, visibility, and control. Orvera AI helps enterprises move from pilot to production quickly, improve call resolution, and continuously optimize performance through built-in quality and analytics.
About the Contact Centre & Customer Services Summit
The Contact Centre & Customer Services Summit is a two-day, invitation-only industry event organised by Forum Events Ltd. It connects senior contact center and customer service professionals with solution providers through pre-arranged one-to-one meetings, seminars, and networking sessions, enabling meaningful business engagement and knowledge exchange.
May 6-7, 2026
Radisson Hotel & Conference Centre, London, Heathrow
Press Contact
Tania Chakraborty
CallBotics