See Orvera at Contact Center Expo 2025 in London, where CX leaders explored AI voice, future customer experience strategies, live demos, and high-impact networking shaping modern contact centers.
Overview
At Contact Center Expo 2025 held at ExCeL London, Orvera (formerly CallBotics) immersed itself in a high-energy environment where the future of customer experience was actively being shaped through real conversations. The event brought together operators, technology leaders, and CX innovators discussing what scalable, AI-driven support actually looks like in practice. From meaningful networking to live booth interactions, the experience reinforced how quickly enterprise contact centers are moving toward AI voice as a foundational layer for modern CX.
Key takeaways
Conversations across the floor showed strong momentum toward AI voice becoming central to CX transformation strategies.
Booth interactions highlighted how leaders are prioritizing real deployment outcomes over theoretical AI discussions.
Networking revealed a shared focus on improving resolution speed while maintaining experience quality.
Live demos and discussions emphasized integration with existing contact center infrastructure.
The event reinforced that CX innovation is being driven by operational practicality, not experimentation.
Keep watching
Explore Orvera at Contact Center Week Orlando 2026, featuring real conversations, networking moments, booth interactions, and insights shaping the future of customer experience and AI voice automation.
Ali Merchant explains how voice AI is reshaping enterprise customer experience, contact centers, hiring, adoption, and operational decision-making today.
See how Orvera AI connects surveys, sentiment, complaints, and interaction data to help CX teams identify issues, prioritize action, and track outcomes.
The same agentic voice, agent assist and quality workflows, running on your own call flows in 3 to 6 weeks.