Orvera AI named a Core Performer in the CMP Research Prism 2026 for Voicebot and Conversational IVR
Orvera AI
Event

The CX Shift: Contact Center Expo London 2025

See Orvera at Contact Center Expo 2025 in London, where CX leaders explored AI voice, future customer experience strategies, live demos, and networking.

Overview

About this session

At Contact Center Expo 2025 held at ExCeL London, Orvera immersed itself in a high-energy environment where the future of customer experience was actively being shaped through real conversations. The event brought together operators, technology leaders, and CX innovators discussing what scalable, AI-driven support actually looks like in practice. From meaningful networking to live booth interactions, the experience reinforced how quickly enterprise contact centers are moving toward AI voice as a foundational layer for modern CX.

Key takeaways

What comes out of it

  • Conversations across the floor showed strong momentum toward AI voice becoming central to CX transformation strategies.

  • Booth interactions highlighted how leaders are prioritizing real deployment outcomes over theoretical AI discussions.

  • Networking revealed a shared focus on improving resolution speed while maintaining experience quality.

  • Live demos and discussions emphasized integration with existing contact center infrastructure.

  • The event reinforced that CX innovation is being driven by operational practicality, not experimentation.

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