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Executive Summary
Every year, Open Enrollment brings the same storm: HR teams swamped with employee questions, brokers pulled into endless calls about plan details, and client satisfaction put at risk just when renewal decisions are around the corner.
At the same time, employers expect more from their brokers than just negotiating rates. They want partners who simplify benefits, support their HR teams, and deliver a better employee experience. In a crowded broker market where products look the same, service and innovation are what set firms apart.
Orvera AI helps brokers turn this challenge into an opportunity. Our human-like AI voice agents resolve around 80% of employee questions instantly from plan basics to ID cards freeing HR teams from repetitive calls. For brokers, the advantage is twofold: keeping clients happy at renewal and winning new ones with a differentiated, tech-enabled service.
