When Call Volume spike, Will Your Operations Scale or Fail?

Executive Summary

Third-Party Administrators (TPAs) carry the operational weight of modern benefit plans, yet their voice operations are stretched beyond capacity under seasonal spikes such as Open Enrollment (OE). Short-notice hiring in the U.S. is cost-prohibitive, compliance-heavy, and increasingly unreliable.

Orvera’s AI Voice Platform replaces this rigid paradigm with insurance-trained,human-sounding AI voice agents that deliver around 80% of the times end-to-end resolution, next to 0% wait time, and a 48-hour deployment window, while lifting CSAT by 20%–25% and maintaining compliance with industry-leading security frameworks like SOC 2 Type II and HIPAA.

White-label Orvera and position it as a tool to win RFPs, reduce surge costs, and differentiate offerings in increasingly competitive environments.