Role overview

We are seeking experienced Account Managers to own post-sale relationships for our B2B SaaS customers. This role is responsible for driving customer satisfaction, retention, and expansion by serving as a trusted partner to assigned accounts.

You will work closely with Customer Success, Sales, Product, and Support teams to ensure customers realize ongoing value from the platform and to identify opportunities for growth.

Key responsibilities

Customer Relationship Management

Serve as the primary commercial point of contact for assigned customer accounts
Build and maintain strong relationships with key stakeholders and decision-makers
Act as a trusted advisor, aligning product capabilities to customer business objectives

Retention & Expansion

Own renewal processes and manage contract extensions
Identify and execute upsell and cross-sell opportunities within existing accounts
Proactively manage account health to minimize churn and drive long-term value

Account Planning & Execution

Develop and maintain account plans aligned with customer goals and usage patterns
Conduct regular business reviews to demonstrate value and progress against objectives
Partner with Customer Success to ensure adoption, engagement, and outcomes

Cross-Functional Collaboration

Coordinate with Sales on account transitions and expansion strategies
Work with Product and Support teams to escalate and resolve customer issues
Provide structured feedback based on customer insights and needs

Forecasting & Reporting

Maintain accurate account data, forecasts, and renewal pipelines in CRM systems
Track key metrics related to retention, expansion, and customer satisfaction

Qualifications

5–8+ years of experience in Account Management or Customer Management within B2B SaaS
Proven experience managing renewals and expansion revenue
Strong relationship-building and stakeholder management skills
Ability to manage multiple accounts and priorities effectively
Excellent communication, negotiation, and organizational skills

Preferred Experience

Experience supporting enterprise or mid-market customers
Familiarity with SaaS subscription models and renewal cycles
Experience working with cross-functional teams in structured environments
Exposure to regulated or complex industries is a plus

What We Offer

Opportunity to manage strategic customer relationships at scale
Clear ownership of retention and growth outcomes
Competitive compensation and comprehensive benefits
Teams based in Lewes, DENew York, NY

Compensation

Base Salary Range:

Lewes, DE: $105,000 – $135,000
New York, NY: $120,000 – $150,000

Additional:: Performance bonus, equity, and full benefits

AccountManager