Account Manager

We are seeking experienced Account Managers to own post-sale relationships for our B2B SaaS customers. This role is responsible for driving customer satisfaction, retention, and expansion by serving as a trusted partner to assigned accounts.

You will work closely with Customer Success, Sales, Product, and Support teams to ensure customers realize ongoing value from the platform and to identify opportunities for growth.

Customer Relationship Management

• Serve as the primary commercial point of contact for assigned customer accounts
• Build and maintain strong relationships with key stakeholders and decision-makers
• Act as a trusted advisor, aligning product capabilities to customer business objectives

Retention & Expansion

• Own renewal processes and manage contract extensions
• Identify and execute upsell and cross-sell opportunities within existing accounts
• Proactively manage account health to minimize churn and drive long-term value

Account Planning & Execution

• Develop and maintain account plans aligned with customer goals and usage patterns
• Conduct regular business reviews to demonstrate value and progress against objectives
• Partner with Customer Success to ensure adoption, engagement, and outcomes

Cross-Functional Collaboration

• Coordinate with Sales on account transitions and expansion strategies
• Work with Product and Support teams to escalate and resolve customer issues
• Provide structured feedback based on customer insights and needs

Forecasting & Reporting

• Maintain accurate account data, forecasts, and renewal pipelines in CRM systems
• Track key metrics related to retention, expansion, and customer satisfaction

Qualifications

• 5–8+ years of experience in Account Management or Customer Management within B2B SaaS
• Proven experience managing renewals and expansion revenue
• Strong relationship-building and stakeholder management skills
• Ability to manage multiple accounts and priorities effectively
• Excellent communication, negotiation, and organizational skills

Preferred Experience

• Experience supporting enterprise or mid-market customers
• Familiarity with SaaS subscription models and renewal cycles
• Experience working with cross-functional teams in structured environments
• Exposure to regulated or complex industries is a plus

What We Offer

• Opportunity to manage strategic customer relationships at scale
• Clear ownership of retention and growth outcomes
• Competitive compensation and comprehensive benefits
• Teams based in Lewes, DENew York, NY

Compensation

Base Salary Range:

• Lewes, DE: $105,000 – $135,000
• New York, NY: $120,000 – $150,000

Additional: Performance bonus, equity, and full benefits