Approved-knowledge grounding
Safety instructions are delivered verbatim from approved knowledge, never paraphrased.
Run the service drive, the recall line and the roadside queue.
Orvera runs the conversation surface for OEM owner care, multi-rooftop dealer groups, roadside programs and service-contract administrators. Voice, chat and digital, inbound and outbound, plus live assist and 100% quality audit on the calls your people still handle.
Why coverage decides itConsent is revoked in a sentence.
Consent is revoked in a sentence.
Find it, or answer for it.
Since April 11, 2025 a customer can revoke consent by any reasonable means. That includes saying it out loud, in their own words, in the middle of a call about something else entirely, and it reaches every channel. The clock is 10 business days.
A quality program on a sample
1-3%of conversations reviewed
- Cannot find a spoken revocation on a call nobody listened to
- The consent record is split across a CRM, a DMS, a texting tool and a lead file
- A group with 40 rooftops cannot evidence what was said from a sample of it
- Campaign-scale dialing against a record you cannot audit
Orvera
100%of conversations audited
- Detects the revocation wherever in the conversation it is said
- Emitted to the suppression register with a timestamp and its transcript
- Across every rooftop, site and outsourced vendor
- Human-handled and AI-handled conversations alike
What Orvera runs
The service drive, the recall line and the roadside queue.
Repair-order status, scheduling across every rooftop, recall completion, roadside dispatch, the disclosure audit and the advisor's own screen.
Repair-order statusRead from DMS
Vehicle stage
In final QC
Next update
Set
Live status readRO-14872
Advisor interruptedNo
Same-day pickupOn track
The advisor stays at the write-up desk
01 / 06
- Repair-order statusRead from DMSVehicle stageIn final QCNext updateSetLive status readRO-14872Advisor interruptedNoSame-day pickupOn trackThe advisor stays at the write-up desk01
Service repair-order status calls
Owners call every afternoon to ask whether the car is ready, and the advisor who owns the repair order is at the write-up desk. Orvera reads live status from the DMS, says where the vehicle is, and sets the next update.
- Moves advisor interruptions per open repair order
- Live status read from the DMS, not relayed from a note
- Moves service-line abandonment
- Moves same-day pickup rate
- Service schedulingWritten to DMSThe baseline this movesAverage hold, service line8.2 min
64% of service customers book by phone.
Bay capacityLiveBooked without advisor touchYesLive bay and advisor capacity, across every rooftop02Service scheduling across every rooftop
Sixty-four percent of service customers book by phone, and those who called averaged 8.2 minutes on hold. Orvera reads live bay and advisor capacity, books or moves the appointment, and writes it back to the DMS.
- Moves abandoned-call rate on the service line
- Moves hold time against the 8.2-minute baseline
- Live bay and advisor capacity, across every rooftop
- Moves the share of bookings taken without an advisor touch
- Recall completion campaignRepair bookedVIN confirmedOwner of recordInstructionVerbatimOwner reachedOutboundBooked into servicing dealerYesTranscribed and retainedEvery callThe safety instruction is delivered verbatim, never paraphrased03
Recall completion follow-up campaigns
A campaign's notification goes out and the completion curve flattens with a large unrepaired population still driving. Orvera calls the owner of record, confirms the VIN, states the approved safety instruction verbatim, and books the repair into a servicing dealer's schedule.
- Moves recall completion on the treated cohort at 90 and 180 days
- The safety instruction is delivered verbatim, never paraphrased
- Moves days from notification to scheduled repair
- Every call transcribed and retained, for a regulator's file
- Roadside intakeDispatched1Call
Safety script, location, eligibility, job created
The tow is actually dispatched. This is not deflection.
Location capturedGeolocation linkHandoff rulePolicy, not judgmentDanger, highway lane, minor alone or medical goes to a person immediately04Roadside intake, triage and dispatch
A member is disabled at the roadside and the 24/7 queue is staffed to average, not to an ice storm. Orvera runs the safety script, captures location by texted geolocation link, verifies eligibility, creates the job and dispatches it on the call.
- Moves intake-to-dispatch time
- Occupant in danger, highway lane, minor alone or medical goes to a person
- Moves abandonment during weather peaks
- The tow is actually dispatched. This is not deflection
- Auto QA, priced conversations100% audited100%Audited
97 dealership groups got the FTC letter in March 2026
A 40-rooftop group cannot evidence its phones from a sample.
Exception listStore and agentTranscript attachedEvery defectScored against FTC Act Section 5 practice05Price and fee disclosure audit
The FTC sent warning letters to 97 dealership groups in March 2026 over advertised prices that exclude required fees. Orvera scores every priced conversation against the group's disclosure scorecard and returns store-level and agent-level exception lists with the transcript attached.
- Moves priced conversations audited from a 1 to 3% sample to 100%
- Scored against FTC Act Section 5 practice
- Moves disclosure defects per thousand calls, by store
- Moves time from defect to coaching
- Agent Assist, the service driveAt identificationVehicle historySurfacedOpen recallsFlaggedDeclined itemsShownAdmin minutes per ROFallingThe call summary is written back to the repair order06
Service advisor assist on the drive
The advisor is the scheduler, the estimator, the status desk and the seller at once, and the phone interrupts all four. Orvera surfaces vehicle history, open recalls and declined items the moment the caller is identified, then writes the call summary to the repair order.
- Moves advisor administrative minutes per repair order
- History, open recalls and declined items, at identification
- Moves approval rate on presented work
- The summary is written back to the repair order
Deployment lifecycle
AI agents are deployed through a structured lifecycle aligned to real contact center environments, not a switch you flip and hope.
01
Workflow creation
Your approved safety instructions, disclosure scorecard, scheduling rules and past interactions are turned into structured workflows the agent follows.
02
Testing and validation
Workflows are tested across real scenarios for accuracy, escalation handling and compliance before a single live call.
03
Controlled deployment
Agents go live through a defined process, monitored and connected to your DMS, CRM, dispatch and telephony.
04
Continuous improvement
Live performance feeds back into the workflows, sharpening resolution and compliance week over week.
Speed to value
From your own scorecard and scheduling rules to full production deployment.
3-6weeks
to full production deployment.
- Your own disclosure scorecard and safety instructions mapped into executable logic
- Tested and validated across scenarios before go-live
- Orvera does the build on the DMS, CRM and dispatch stack you already run
Timelines depend on workflow complexity and enterprise requirements.
Enterprise-ready
Approved-knowledge grounding, granular controls and full audit logs, across every channel. A revocation is emitted to the suppression register with the transcript it came from.
Revocation detected and emitted
Wherever it is said, timestamped, with the transcript it came from.
Full audit logs
Every conversation transcribed and retained, across rooftops, sites and vendors.
Handoff as policy, not judgment
Danger, highway lane, minor alone or medical routes to a person immediately.
Start with one queue.
Full enterprise deployment lands in three to six weeks against a customary six to nine month project, Orvera does the build on the stack you already run, and Orvera absorbs the deployment and implementation cost as a strategic partnership.