Orvera is an agentic AI platform for enterprise customer experience, and its tenancy model was built for firms that deliver to many clients at once. A tenant for each of your clients, your name on the service, and one place to administer all of them.
Each of these runs a different motion. Find the one that describes what your firm already does.
You run transformation programs across a client's whole operation, and customer experience is one workstream inside a much larger estate. Orvera is the platform layer under that workstream. The program, the client and the delivery stay yours.
You design the change and then deliver it inside the client's stack. Orvera arrives finished, and your team configures it per client against that client's own knowledge, scorecards and systems of record.
You run other companies' customer service, and every one of them wants their own data, their own scorecard and their own brand on the work. That is the shape Orvera's tenancy model was designed around.
You run the operation day to day under a service agreement. Orvera runs inside your service, one tenant per client, reporting on the metrics each client's contract is actually written against.
You take a platform to market alongside your own. Orvera holds 500+ integrations and sits behind a governed orchestration layer, so it goes into the stack a client already runs.
The five motions are different. The shape underneath is the same. You hold the client and the delivery, and Orvera supplies the platform layer beneath your service.
A platform built for a company that runs its own customer service assumes one operation, one scorecard and one brand. You run many, and each of your clients expects their own. That is the shape Orvera's tenancy model was designed around.
Each client's conversations, knowledge, scorecards and reporting sit in their own tenant. Nothing crosses. You administer all of them from one place.
Your teams run the service under your name. The tenant carries your client's configuration and your identity.
A holding group with several operating brands runs as one parent with a tenant per brand, so you sell the group and deliver the parts without standing up separate platforms.
A new client does not start from zero. You clone a working tenant, swap the client's knowledge, scorecard and integrations, and go. The second client is faster than the first.
Auto QA runs against each client's own scorecard inside their tenant, so a calibration argument is settled with that client's data.
Each tenant reports on the metrics that client's contract is written against, which is what a QBR needs.
One administrator, many tenants, and a client's data stays inside the tenant it belongs to.
A platform partnership only works if it leaves your business intact. Here is where the line sits.
Orvera is a finished platform. Your teams run it under your brand, on your tenants, and Orvera supplies the platform layer beneath your service.
These are the four things that decide whether a first program gets somewhere, and they are all on your side of the line.
Start with one queue on one program, for one client. Your teams will have a working agent live on it in weeks, and the second tenant is faster than the first.
Your people run the service on your tenants, so a partnership needs a team who will take the platform on and stay with it. Orvera supplies the layer they run on.
One person who owns the relationship, who can get a decision made inside your business, and who can bring the client into the conversation when the time comes.
The first working session is about your clients and where Orvera would sit in their operations, so it works best with the accounts you are actually running.
Each of these is about getting a first program working. Everything else follows from that conversation.
Your client audits you, and whatever you put under your service becomes part of what you have to answer for. Orvera is built to be named as your subcontractor inside that chain, and it is SOC 2 Type II certified, HIPAA compliant and GDPR compliant.
SOC 2 Type II certified, HIPAA compliant, GDPR compliant, and built to be named as your subcontractor.
A sample lets you say your sampled conversations complied. A population record lets you say your conversations complied.
Orvera's AI agents answer only from the knowledge configured in that client's own tenant.
Permissions, guardrails and policy, configured per tenant, per channel and per use case.
Answered where there is an answer, and routed to a conversation where the honest answer is that it depends on your clients.
Global and regional systems integrators, consultancies, BPOs and CX outsourcers, managed service providers, and technology and channel partners. The platform is the same in every case. What changes is who holds the client relationship and who runs the delivery.
Yes, and that is what the tenancy model is for. Each client's conversations, knowledge, scorecards and reporting sit in their own tenant, and nothing crosses between them. You administer all of them from one place. A holding group with several operating brands runs as one parent with a tenant per brand.
Yours. Your teams run the service under your name, and the tenant carries your client's configuration and your identity. Quality is scored against your client's own scorecard, inside their own tenant.
That is a conversation, and it depends on which of your clients it starts with and how you want to deliver. Orvera keeps commercial terms out of public material for partners and customers alike, so the answer comes from the channel team directly rather than from this page.
The architecture is model-agnostic, with a governed orchestration layer above the models, so a better model can be adopted without re-engineering the deployment. Orvera custom-trains its own contextualization models on de-identified data. Which model providers sit underneath is kept confidential, for every customer and every partner alike.
Start with one queue on one program. Your teams will have a working agent live on it in weeks. After the first tenant, a new client starts from a running pattern rather than from zero, so the second one moves faster than the first.
Orvera works with organizations whose customer experience operations carry real volume and a compliance review behind them. The industries page lists where Orvera runs today, and it is the fastest way to see whether an account you have in mind is a fit.
Every application is read by the channel team, and we come back to you within two business days. The first conversation is a working session on your clients and where Orvera would sit in their operations.
The application is short because the useful part is the conversation after it. Tell us who you are, what you run and which clients you have in mind, and we will come back with where Orvera fits.
The form asks about your firm and the clients you have in mind. Apply to partner when you are ready, or read the security and architecture detail your client's reviewers will ask for first.
Every application is read by the channel team, and we come back to you within two business days.
