Engineering & Technical
Engineering Lead
This page describes the Engineering Lead opening at Orvera AI, an AI agent company for customer experience teams, and how to apply.
Pune, India and Palo Alto, CAFull-timeOn-siteEngineering & Technical
Role overview
We are seeking an experienced Engineering Lead to lead a cross-functional engineering team responsible for building and scaling core components of our AI agents for customer experience teams. This role combines hands-on technical contribution with ownership of team execution, code quality, and delivery outcomes.
You will partner closely with Product, Design, and DevOps to deliver reliable, scalable production systems while mentoring engineers and setting technical direction.
Key responsibilities
Technical Leadership & Architecture
- Lead the design and implementation of backend-heavy, distributed systems
- Review and approve technical designs, architecture decisions, and implementation approaches
- Ensure systems meet standards for scalability, reliability, security, and performance
Team Leadership & Delivery
- Lead and mentor a team of engineers through sprint planning, execution, and retrospectives
- Own delivery timelines, scope trade-offs, and engineering execution quality
- Foster strong engineering practices including code reviews, testing, and documentation
Hands-On Development
- Contribute directly to code, particularly in complex or high-impact areas
- Debug production issues and guide root-cause analysis and resolution
- Set examples for engineering excellence and technical rigor
Cross-Functional Collaboration
- Partner with Product Management to translate requirements into technical plans
- Collaborate with Design and Frontend teams on end-to-end system delivery
- Work with DevOps on deployment, monitoring, and infrastructure improvements
Process & Quality
- Drive continuous improvement in development processes and tooling
- Ensure adherence to security, compliance, and data-protection standards
- Support incident response, post-mortems, and system hardening initiatives
Qualifications
- 8–12+ years of professional software engineering experience
- 2–4+ years in a technical leadership or lead engineer role
- Strong hands-on experience with backend systems (Python, Java, or similar)
- Proven experience designing and scaling production systems
- Ability to lead teams across geographies and time zones
Preferred Experience
- Experience building B2B SaaS or platform-based products
- Familiarity with cloud infrastructure and distributed systems
- Experience working in global or hybrid engineering organizations
- Exposure to security, compliance, or regulated environments is a plus
What We Offer
- High-impact leadership role with technical ownership
- Opportunity to influence architecture and engineering culture
- Competitive compensation and benefits
- Global collaboration across Pune and Palo Alto teams
Compensation
- Pune, India:
- Competitive local market compensation
- Palo Alto, CA:
- $190,000 – $230,000 base + bonus, equity, and benefits