Product & Marketing
Product Manager
Palo Alto, CAFull-timeOn-siteProduct & Marketing
Role overview
We are seeking a Product Manager to drive strategy, execution, and delivery for core areas of our agentic AI platform for enterprise customer experience. This role is responsible for translating business objectives and customer needs into a clear product roadmap, while partnering closely with Engineering, Design, Go-to-Market, and Customer teams.
You will own product outcomes end to end, from discovery and definition through launch and iteration, with a strong focus on scalability, reliability, and customer value.
Key responsibilities
Product Strategy & Roadmap
- Define and manage the product roadmap aligned with company strategy and customer priorities
- Identify and prioritize opportunities based on customer feedback, market trends, and business impact
- Translate high-level strategy into clear product requirements and measurable outcomes
Customer & Market Understanding
- Partner with customers, Sales, and Customer Success to deeply understand user needs and pain points
- Conduct discovery through customer interviews, data analysis, and usability testing
- Incorporate market and competitive insights into product planning
Execution & Delivery
- Write clear, detailed product requirements, user stories, and acceptance criteria
- Partner with Engineering and Design to deliver high-quality, scalable solutions
- Lead sprint planning, backlog grooming, and release readiness activities
- Ensure on-time delivery while maintaining high standards for quality and usability
Cross-Functional Collaboration
- Work closely with Product Marketing on positioning, launches, and enablement
- Partner with Sales and Customer Success to support launches and customer adoption
- Communicate product plans, progress, and outcomes to stakeholders and leadership
Measurement & Continuous Improvement
- Define success metrics and monitor product performance post-launch
- Use data and customer feedback to iterate and improve product experiences
- Balance short-term execution with long-term platform thinking
Qualifications
- 5–8+ years of Product Management experience in B2B SaaS
- Proven track record of owning and delivering customer-facing products
- Strong experience working with Engineering teams in agile environments
- Ability to prioritize effectively in complex, fast-moving environments
- Excellent communication and stakeholder management skills
Preferred Experience
- Experience building enterprise-grade SaaS platforms or multi-tenant systems
- Background in data platforms, APIs, AI-enabled products, or workflow software
- Familiarity with enterprise security, compliance, and scalability requirements
- Prior experience in high-growth or enterprise SaaS environments
What We Offer
- Opportunity to work on mission-critical products used by enterprise customers
- High-ownership role with influence over product direction
- Competitive compensation and comprehensive benefits
- Collaborative, in-person culture in Palo Alto, CA
Compensation
- Base Salary Range:
- $145,000 – $185,000 (based on experience)
- Additional:
- Bonus, equity, and full benefits