CCW Las Vegas 2026 draws over 3,000 contact center operators and 200+ speakers, making it the largest customer contact event in the world.


When: June 22-25, 2026
Where: Caesars Forum, Las Vegas, NV - Booth #1633
CCW Las Vegas 2026 attracts over 3,000 contact center operators and more than 200 speakers, making it the largest customer contact event worldwide. Orvera AI will be at Booth #1633 to address a crucial question: why does containment often stop at 30% when the target for call resolution is 80%?
Our booth will feature demos showing how agentic AI workflows advance beyond basic containment to achieve multi-step resolution. We'll also demonstrate how contact center analytics software and agent assist software play a role in this process.
Key details:
Visit Booth #1633, or read ahead to discover why enterprise teams are replacing legacy IVR with agentic AI designed for 80% resolution.
Seventy percent of customers expect self-service from your contact center, yet most legacy IVR systems fail them before the first menu clears (Microsoft State of Global Customer Service Report). This resolution gap is a key concern for many CCW attendees heading to Las Vegas this June. Gartner highlights the transition: agentic AI evolves from passive responses to autonomous systems capable of executing multi-step workflows. This means moving from a system that merely reads a FAQ to one that checks account status, confirms eligibility, and resolves calls independently. Explore how this operates across common enterprise use cases before planning your visit.
Orvera AI is a customer service AI platform designed for enterprise-level conversational AI. Voice AI manages routine calls from start to finish, while Agent Assist helps reps handle complex calls. Both operate under HIPAA-compliant voice automation, with SOC 2 Type II and GDPR-aligned controls, enabling healthcare enterprises to clear security reviews swiftly. Your first AI agent can go live within 48 hours of kickoff, with implementation included. Visit Booth #1633 at Caesars Forum from June 22-25 to witness the platform resolving a live call.
We'd Love To Hear From You