CXHealthcareExchangeWest2026

Meet Orvera at CX Healthcare Exchange West 2026

CX Healthcare Exchange West (opens in a new tab) brought together healthcare leaders for a series of pre-scheduled 30-minute meetings focused on patient experience, service operations, and the challenges healthcare organizations are facing as patient expectations continue to grow.

Orvera met with leaders from mid-sized and large healthcare facilities across patient access, patient finances, revenue cycle management, and customer experience. The conversations focused on where healthcare teams are stretched thin and how technology can take some of the pressure off without making the patient experience feel less personal.

Key details:

• Pre-scheduled 30-minute meetings with selected healthcare leaders
• Conversations with leaders from mid-sized and large healthcare facilities
• Use cases across patient access, patient finances, revenue cycle management, and CX
• Demonstrations of Orvera’s conversational AI platform and healthcare workflows
• Discussions around scaling support during peak patient volumes

Meet the Orvera team at the event:

• Ash Pirvani, Partner & COO, Orvera AI - LinkedIn (opens in a new tab)
• Dev W., Director Solutions & Growth, Orvera AI - LinkedIn (opens in a new tab)

Helping healthcare teams keep up with patient demand

Healthcare teams are often balancing two demanding priorities at the same time: taking care of patients and keeping up with everything that surrounds the patient experience. When call volumes increase or teams are operating with limited staff, routine interactions such as intake, scheduling, and rescheduling can quickly add to the workload.

During the meetings, Orvera showcased how conversational AI can take on some of these repetitive interactions while giving teams more capacity to focus on situations that need human attention.

Some of the workflows we discussed included:

• Automating patient intake and information collection
• Scheduling and rescheduling appointments
• Helping reduce appointment no-shows
• Supporting patient finance and revenue cycle interactions
• Handling additional demand when patient volumes increase

Making scheduling and rescheduling easier can help patients get the care they need while reducing missed appointments. For healthcare organizations, that can mean better use of available appointment capacity and, ultimately, a positive impact on revenue.

What we heard from healthcare leaders

The conversations also gave us a closer look at the day-to-day challenges healthcare organizations are dealing with. One recurring theme was staffing. Teams need enough capacity to handle busy periods, but patient volumes can change significantly throughout the year.

For many organizations, that means finding a way to add support during peak periods without having to permanently increase staffing.

This is where flexible AI support can help. With Orvera, teams can increase or reduce AI-powered support as demand changes, giving them another way to manage busy periods without adding the same level of operational overhead.

The conversations at CX Healthcare Exchange West reinforced that improving healthcare CX is not only about handling more interactions. It is about making access easier for patients, giving healthcare teams more room to focus on care, and having the flexibility to respond when demand changes.

If you are exploring ways to improve patient access, support revenue cycle operations, or give your healthcare teams more capacity, connect with Orvera to discuss where conversational AI could fit into your service operations.