Orvera AI
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See how Orvera achieved 20 to 30 percent higher resolution rates by building AI voice technology grounded in real contact center leadership experience.

Overview

About this session

This segment explains why Orvera (formerly CallBotics) consistently outperforms other AI voice platforms in real-world benchmarks. During internal testing, the team saw resolution rates improve by 20 to 30 percent compared to other solutions. The reason was not better algorithms alone, but how the platform was built. Orvera was designed by contact center leaders who understand the small operational nuances that directly impact call resolution. Those lived insights are embedded into the platform, driving materially higher outcomes in production environments.

Key takeaways

What comes out of it

  • Benchmarking revealed clear performance gains. Orvera delivered 20 to 30 percent higher resolution rates

  • Built by operators, not just technologists. Contact center leadership shaped the platform from the ground up

  • Nuance drives outcomes. Small workflow details compound into significantly better resolution

  • Designed for real use cases. The platform reflects years of frontline contact center experience

  • Performance validated in testing, not theory. Results emerged during live benchmarking, not assumptions

TranscriptRead the full session

00:00:00 And what we saw during those tests was something that surprised us as well. We were basically

00:00:06 benchmarking this technology, how it is working, how things are happening. And what we saw during

00:00:11 those tests was something that surprised us as well. Like the platform which we called CallBotics

00:00:17 that was built internally was performing on use cases 20 to 30 percent better.

00:00:23 When we say our resolution rates are higher, it's because it's not just the technology or the

00:00:29 platform built by tech and leadership, but more because the leadership that we have within

00:00:37 the organization are contact center leaders. And hence the technology or the platform is built on

00:00:43 small, small nuances that you and me have seen for so many years, which makes

00:00:49 the resolution rates so high.


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