Coverage answers
The agent checks the protection on the booking and tells the traveler what applies to them.
Allianz Travel
Orvera + Allianz Travel Integration
Orvera AI connects to Allianz Travel, so its agents can answer trip protection questions for your travelers. The agent checks trip protection coverage and passes claim details to the insurer, then logs how the conversation ended for your team.
Allianz Travel
Orvera AIHow it fits
Does Orvera integrate with Allianz Travel?
Yes. Orvera AI works with Allianz Travel and with the CRM and contact center tools you already run beside it. When a trip goes wrong, travelers want to know what their protection covers and how to start a claim. The agent checks the coverage and collects the claim details in one conversation. The agent sticks to the steps your team approved, and we build and deploy the connection.
Built in
- role-based access controls
- encrypted data transmission
- SOC 2 Type II certified
What you get
What does the Orvera and Allianz Travel integration do?
Claim details collected
It asks the questions the claim needs and passes the details on, all in one conversation.
The same steps every time
Every protection question follows the workflow your team approved, from the identity check to the claim handoff.
Every conversation on record
The summary and outcome are written where your team works, so the next person sees what happened.
End to end
How is the Orvera and Allianz Travel integration set up?
- Step 01
Interaction initiated
A traveler calls, chats or emails about a disrupted trip, and the agent picks it up right away.
- Step 02
Workflow execution
First it confirms the booking. Then it follows the steps your team approved for protection questions.
- Step 03
Context applied
It checks the traveler's Allianz Travel coverage and explains what applies.
- Step 04
System updated
Claim details go to the insurer, and a summary and outcome are recorded for your team.
- Step 05
Action triggered
If a case needs a person, it goes to the queue you chose, summary and all.
In practice
Built for the calls that follow a disrupted trip
Trip protection questions
The agent checks trip protection coverage and passes claim details to the insurer.
Handoff and escalation
A traveler who needs a person goes to the team you picked for that case, and the summary goes with them.
After-hours and overflow coverage
Disruptions bring spikes, and the agent answers every traveler right away, day or night.
Post-conversation follow-up
Once the conversation ends, the agent can kick off whatever follow-up your team set for that outcome.
Capabilities
What your team gets with Orvera and Allianz Travel
More than 90 languages
Callers can speak in their own language, and the agent answers in more than 90 languages.
Agent Assist on live calls
When a person takes the call, Orvera AI Agent Assist puts the Allianz Travel details and the next step on their screen.
Conversation summaries
Each conversation gets a short summary your team can read in a few seconds.
AI Quality Management
Every conversation gets scored against your quality checklist, whether the AI or a person handled it.
Reporting on every interaction
Contact reasons, outcomes and handoffs sit in one report, so you can see what's behind your volume.
Allianz Travel
What outcomes does the Allianz Travel integration deliver?
- Protection questions answered in one conversation
- Less manual lookup work for your team
- Handoffs carry the whole conversation
- Coverage after hours and at peak times
- A clear record of every outcome
Related
Related Integrations
How do you get started with Orvera and Allianz Travel?
We start with your Allianz Travel setup and the protection questions your travelers ask most. Then we design the workflows, build them and deploy them. Full deployment lands in 3 to 6 weeks, and we keep running the agents after they go live.