Live booking answers
The agent has the Navitaire booking open during the conversation. Itinerary, seat and fare questions get a real answer.
Navitaire
Orvera + Navitaire Integration
Orvera AI connects to Navitaire, so its agents can handle booking questions with the live reservation open. The agent checks flight bookings, seats and baggage details for airline guests. Changes that need a person go to your team with the whole story attached.
Navitaire
Orvera AIHow it fits
Does Orvera integrate with Navitaire?
Yes. Orvera AI works with Navitaire and with the CRM and contact center tools you already run beside it. Airline guests ask about seats, bags and flight times. The agent checks the Navitaire booking and answers from the live record. The agent sticks to the steps your team approved, and we build and deploy the connection.
Built in
- role-based access controls
- encrypted data transmission
- SOC 2 Type II certified
What you get
What does the Orvera and Navitaire integration do?
Fare rules checked first
Before it talks through a change or refund, the agent checks the rules on the ticket and explains them in plain words.
The same steps every time
Every change request follows the workflow your team approved, right down to how options are offered.
Every change on record
The summary and outcome are written where your team works, so the next person sees what was said.
End to end
How is the Orvera and Navitaire integration set up?
- Step 01
Interaction initiated
A traveler calls, chats or emails about a trip, and the agent picks it up right away.
- Step 02
Workflow execution
First it confirms the booking. Then it follows the steps your team approved for that kind of request.
- Step 03
Context applied
It reads the live Navitaire booking and the rules on it, and answers from what's there.
- Step 04
System updated
After the conversation, a summary and the outcome go into your CRM or help desk.
- Step 05
Action triggered
If a change needs a person, it goes to the queue you chose, summary and all.
In practice
Built for the calls travel teams get every day
Booking and change questions
The agent checks flight bookings, seats and baggage details for airline guests.
Handoff and escalation
A traveler who needs a person goes to the team you picked for that case, and the summary goes with them.
After-hours and overflow coverage
Weather delays and late-night changes bring spikes, and the agent answers every traveler right away.
Post-conversation follow-up
Once the conversation ends, the agent can kick off whatever follow-up your team set for that outcome.
Capabilities
What your team gets with Orvera and Navitaire
More than 90 languages
Callers can speak in their own language, and the agent answers in more than 90 languages.
Agent Assist on live calls
When a person takes the call, Orvera AI Agent Assist puts the Navitaire details and the next step on their screen.
Conversation summaries
Each conversation gets a short summary your team can read in a few seconds.
AI Quality Management
Every conversation gets scored against your quality checklist, whether the AI or a person handled it.
Reporting on every interaction
Contact reasons, outcomes and handoffs sit in one report, so you can see what's behind your volume.
Navitaire
What outcomes does the Navitaire integration deliver?
- Booking questions answered from the live record
- Less manual lookup work for your team
- Handoffs carry the whole conversation
- Coverage after hours and at peak times
- A clear record of every outcome
Related
Related Integrations
How do you get started with Orvera and Navitaire?
We start with your Navitaire setup and the booking questions you get most. Then we design the workflows, build them and deploy them. Full deployment lands in 3 to 6 weeks, and we keep running the agents after they go live.