Live reservation answers
The agent has the stay open in Oracle Hospitality during the call. Date, room and request questions get a real answer.
Oracle Hospitality
Orvera + Oracle Hospitality Integration
Orvera AI connects to Oracle Hospitality, so its agents can handle guest calls with the reservation open. The agent finds the guest's stay and updates reservation details at the property, then records each change where your team works.
Oracle Hospitality
Orvera AIHow it fits
Does Orvera integrate with Oracle Hospitality?
Yes. Orvera AI works with Oracle Hospitality and with the CRM and contact center tools you already run beside it. Guests call to change dates, add a request or confirm a booking. The agent finds the stay in Oracle Hospitality and updates the reservation while the guest is on the line. The agent sticks to the steps your team approved, and we build and deploy the connection.
Built in
- role-based access controls
- encrypted data transmission
- SOC 2 Type II certified
What you get
What does the Orvera and Oracle Hospitality integration do?
Changes made on the call
Date changes and special requests go onto the reservation while the guest's still on the line.
The same steps every time
Every request follows the workflow your property team approved, from the identity check to the confirmation.
Every change on record
The summary and outcome are written where your team works, so the front desk sees what changed.
End to end
How is the Orvera and Oracle Hospitality integration set up?
- Step 01
Interaction initiated
A guest calls, chats or emails about a stay, and the agent picks it up right away.
- Step 02
Workflow execution
First it confirms the reservation. Then it follows the steps your team approved for that request.
- Step 03
Context applied
It reads the guest's stay in Oracle Hospitality and answers from the live reservation.
- Step 04
System updated
After the conversation, the reservation update, summary and outcome are recorded.
- Step 05
Action triggered
If a request needs a person, it goes to the property team you chose, summary and all.
In practice
Built for reservation and guest calls
Reservation changes
The agent finds the guest's stay and updates reservation details at the property.
Handoff and escalation
A guest who needs a person goes to the team you picked for that case, and the summary goes with them.
After-hours and overflow coverage
Late-night calls and busy check-in days get the same answers as a quiet weekday morning.
Post-conversation follow-up
Once the conversation ends, the agent can kick off whatever follow-up your team set for that outcome.
Capabilities
What your team gets with Orvera and Oracle Hospitality
More than 90 languages
Callers can speak in their own language, and the agent answers in more than 90 languages.
Agent Assist on live calls
When a person takes the call, Orvera AI Agent Assist puts the Oracle Hospitality details and the next step on their screen.
Conversation summaries
Each conversation gets a short summary your team can read in a few seconds.
AI Quality Management
Every conversation gets scored against your quality checklist, whether the AI or a person handled it.
Reporting on every interaction
Contact reasons, outcomes and handoffs sit in one report, so you can see what's behind your volume.
Oracle Hospitality
What outcomes does the Oracle Hospitality integration deliver?
- Reservation changes made on the first call
- Less manual lookup work for your team
- Handoffs carry the whole conversation
- Coverage after hours and at peak times
- A clear record of every outcome
Related
Related Integrations
How do you get started with Orvera and Oracle Hospitality?
We start with your Oracle Hospitality setup and the guest requests you get most. Then we design the workflows, build them and deploy them. Full deployment lands in 3 to 6 weeks, and we keep running the agents after they go live.