Orvera AI Named Highly Commended for CX Transformation of the Year at the CX Awards 2026

SAN FRANCISCO, California, November 5, 2026. Orvera AI was named Highly Commended for CX Transformation of the Year when CX Today announced the CX Awards 2026 results on November 3, 2026. Five organizations reached the final in that category, which asks vendors and end customers to show a measurable change from end to end. The judges chose one winner and gave Orvera AI the category's Highly Commended. Orvera AI was also a finalist for Best AI-Powered CX Solution and Best Workforce Engagement Solution.

Orvera's entry covered the custodian outreach work it runs for US record retrieval companies. Orvera's AI agents call the hospitals, clinics and other custodians that hold medical and legal records. They work through phone trees, wait on hold, make the request and follow it up across calls, faxes, emails and portals, and they pass a fully worked case to a person when one is needed. That work runs at 4.5 million custodian outreach interactions a year, the annualized figure Orvera announced on August 11, 2026. Orvera's AI Quality Management scores every conversation on the floor, the ones its AI agents handle and the ones people handle.

The other two entries looked at different parts of the platform. For Best AI-Powered CX Solution, Orvera put forward its AI agents, which answer and resolve customer conversations on voice, chat and digital channels, inbound and outbound, in more than 80 languages. For Best Workforce Engagement Solution, it put forward what it gives the human agents on a customer's floor. Agent Assist helps them while a conversation is live, and AI Quality Management scores 100% of conversations, human and AI.

"The people judging these awards know customer experience from the inside, and that's why this one matters to our team," said Ali Merchant, Founder and CEO of Orvera AI. "What they looked at is work we do every single day. Our AI agents sit on hold, chase the request and log the answer, and our customers' staff get their afternoons back for the cases that need a person. We made the final in three categories this year, and we'll be back next year with more."

Earlier in 2026, Orvera AI was placed on three CMP Research Prisms: Core Performing for Automated QA/QM, Core Performing for Voicebot/Conversational IVR, and Up & Coming for Chatbot/Virtual Agent.

In October 2026, Orvera AI was positioned as a Major Contender in Everest Group's Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix® Assessment 2026.

The CMP Research Prism is based on independent analyst evaluation, end-user feedback, and marketplace perception. Inclusion in the Prism does not represent an endorsement of any solution provider, product, or service.

About CX Awards 2026

CX Awards 2026 is the annual recognition program for customer experience technology professionals, operated by CX Today, which is part of Today Digital. Founded in 2016, Today Digital has run the awards for ten years. The program spans 25 award categories across six sector layers — Core, Transformation, Trust, Engagement & Advocacy, People & Momentum, and Enterprise Impact — and is judged by an independent panel of senior sector professionals. CX Today is the most widely read media brand covering customer experience space, reaching over one million readers annually from the buy and sell side, across all market segments, vertical markets, and regions of the world. For further information visit awards.cxtoday.com or contact press@cxtoday.com.