Newsroom
Company milestones, product announcements, partnerships, events, and press coverage from the team building agentic AI for enterprise customer experience.
Orvera’s Auto QA checks the CRM and case system alongside the conversation, so every quality score reflects the work the agent completed as well as what they said.
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Orvera’s Auto QA checks the CRM and case system alongside the conversation, so every quality score reflects the work the agent completed as well as what they said.
New two-specialist deployment model pairs AI engineering with real contact center operating experience to move enterprise AI from working in a sandbox to working on the floor.
Orvera AI won “Best AI CX Platform for Enterprise Contact Centers” at the 18th BPO Innovation Summit & Awards 2026, its fourth major recognition in 100 days...
International AI awards program names Orvera AI across agentic AI, governance, and platform categories...
Orvera AI was recognized as a Core Performing provider in CMP Prism’s Voicebot/Conversational IVR evaluation, highlighting its enterprise voice automation and CX capabilities.
Orvera AI is named Up & Coming in CMP Prism’s Chatbot/Virtual Agent evaluation of 20 providers, highlighting its enterprise AI capabilities to improve customer experience and operational efficiency.
Orvera AI crosses 4.5M annualized custodian outreach interactions, with fulfillment rising to 87%, turnaround falling to 22 days, and 150,000+ hold hours absorbed by AI.
Orvera AI was featured among 16 providers in Everest Group’s June 2026 Voice AI Agents in CXM Spotlight.
Orvera AI, formerly CallBotics, has rebranded as an agentic conversational AI platform for enterprise contact centers.
Events
CCW Las Vegas 2026 draws over 3,000 contact center operators and 200+ speakers, making it the largest customer contact event in the world.
An invitation-only healthcare CX event focused on improving patient experience, digital engagement, and operational performance across healthcare organizations.
In the News
US Features: The coverage reports that Orvera AI was named Best AI CX Platform for Enterprise Contact Centers by UBS Forums; the recognition distinguishes its AI CX platform at the 2026 BPO Innovation Summit.
Blerrp: The announcement notes that Orvera AI was named Best AI CX Platform for Enterprise Contact Centers by UBS Forums; the recognition distinguishes its AI CX platform at the 2026 BPO Innovation Summit.
ePub Zone: The publication relays that Orvera AI was named Best AI CX Platform for Enterprise Contact Centers by UBS Forums; the announcement records a UBS Forums award for its enterprise CX platform.
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