Orvera AI Featured as Core Performing on CMP Prism for Automated QA/QM Showcasing Capability in Customer Contact and CX Technology
Orvera’s Auto QA checks the CRM and case system alongside the conversation, so every quality score reflects the work the agent completed as well as what they said.
SAN FRANCISCO, California, October 21, 2026. Orvera AI proudly announces its placement on the 2026 CMP Prism for Automated QA/QM. The CMP Prism is an independent, analyst-led evaluation framework that benchmarks customer contact technology solutions against industry standards. CMP Prisms are updated twice annually to reflect the latest advancements, provider performance, and market shifts in customer contact technology. This latest Prism highlights Orvera AI as a Core Performing provider for customer contact and customer experience (CX) professionals aiming to optimize their technology investments with confidence through Automated QA/QM.
The CMP Prism for Automated QA/QM evaluated eighteen solution providers, including Orvera AI, and segmented them into five categories: pioneering, leading, core performing, up & coming, and emerging using analyst analysis, user feedback, and marketplace data across ten investment criteria.
“Quality in a contact center means what gets done for the customer as well as what gets said,” said Ali Merchant, Founder and CEO of Orvera AI. “The refund gets processed, the case gets updated and the callback gets booked. Orvera’s Auto QA reads the CRM and case system alongside the conversation, so it scores what the agent did as well as what they said, for human and AI agents alike, against each customer’s own scorecard. The CMP Prism gives quality leaders an independent read on that approach.”
Nicole Kyle, Chief Product Officer of CMP, adds, “CMP Prism benchmarks solutions against industry standards, supported by CMP analysts who contextualize what matters most to your organization. CMP Prism was created to evaluate solution providers like Orvera AI to take the guesswork out of tech decisions, replacing vendor spin with objective, research-backed benchmarks.”
The CMP Prism helps enterprise leaders and tech buyers evaluate solutions and helps providers that are looking to prove their position in the market. CMP also releases Prisms across other strategic technology categories, including customer analytics, chatbots/virtual agents, voicebot/conversational IVR, workforce management, and real-time agent assist.
This is Orvera AI’s third CMP Prism placement of 2026. Earlier this year, Orvera AI was placed Core Performing on the CMP Prism for Voicebot/Conversational IVR and Up & Coming on the CMP Prism for Chatbot/Virtual Agent.
For a full summary, download the CMP Prism for Automated QA/QM whitepaper summary (opens in a new tab).
The CMP Research Prism is based on independent analyst evaluation, end-user feedback, and marketplace perception. Inclusion in the Prism does not represent an endorsement of any solution provider, product, or service.
About Orvera AI
Orvera AI is an agentic AI platform for enterprise customer experience that Orvera builds, deploys, and runs as a managed service. Its omnichannel AI agents resolve conversations across voice, chat, and digital channels, with deep specialization in Voice AI, while Agent Assist and AI Auto QA, at 100% coverage, support the human agents who handle the rest. Orvera is model-agnostic, orchestrating third-party models in its governed layer on the customer's existing stack, so enterprises stay on the frontier without lock-in. Full deployment lands in three to six weeks. Headquartered in San Francisco, California, Orvera serves enterprises running high-interaction-volume customer operations, and is SOC 2 Type II certified, HIPAA compliant, and GDPR compliant. For more information, visit orvera.ai (opens in a new tab).
Media Contact
Hemant Warier
Head of Marketing
Analyst Relations
Anubhav Mohanty
Chief Product Officer
