Event
The CX Shift: Contact Center Expo London 2025
See Orvera at Contact Center Expo 2025 in London, where CX leaders explored AI voice, future customer experience strategies, live demos, and high-impact networking shaping modern contact centers.
Event
Explore Orvera at Contact Center Week Orlando 2026, featuring real conversations, networking moments, booth interactions, and insights shaping the future of customer experience and AI voice automation.
Overview
About this session
At Contact Center Week Orlando 2026, Orvera (formerly CallBotics) stepped into the center of industry momentum where conversations around the future of customer experience were practical, urgent, and execution focused. The event brought together CX leaders, operators, and technology innovators exploring how AI voice automation is reshaping service delivery, workforce strategy, and operational scale. From high-value networking to engaging booth discussions, the experience reflected a clear shift toward measurable outcomes and real deployment conversations rather than theoretical AI hype.
Key takeaways
What comes out of it
Industry discussions showed that AI voice is now being evaluated as operational infrastructure rather than experimental technology.
Conversations centered on improving resolution speed while maintaining consistency and experience quality.
Networking revealed strong interest in solutions that integrate cleanly into existing CX ecosystems.
Booth interactions highlighted demand for predictable cost control alongside CX improvement.
The event reinforced that enterprise CX leaders are prioritizing execution, scalability, and measurable ROI in automation decisions.
Keep watching
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Thought Leadership
Where AI Is Taking Enterprise Customer Experience
Ali Merchant explains how voice AI is reshaping enterprise customer experience, contact centers, hiring, adoption, and operational decision-making today.
Product Videos
Voice of Customer Analytics: Turn Feedback Into Action
See how Orvera AI connects surveys, sentiment, complaints, and interaction data to help CX teams identify issues, prioritize action, and track outcomes.
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