Orvera AI Featured as Core Performing on the CMP Prism for Voicebot/Conversational IVR Showcasing Capability in Customer Contact and CX Technology

Orvera AI, formerly CallBotics, was recognized as a Core Performing provider in the CMP Prism for Voicebot/Conversational IVR 2026 report, which evaluates vendors delivering enterprise voice automation for customer experience. The report highlights Orvera AI's production-first approach to conversational AI, emphasizing solutions built by contact center practitioners to address real-world operational challenges rather than experimental deployments. It recognizes the platform's AI voice agents, designed to automate customer service workflows while supporting industry-specific configurations, compliance requirements, escalation logic, and seamless integrations with contact center and enterprise systems.

The profile also highlights Orvera AI's broader customer experience platform, which combines AI voice agents, automated quality assurance, Agent Assist, and interaction intelligence to help organizations improve automation, service quality, and operational visibility. Additionally, the report notes the company's vertical focus across healthcare, litigation support, telecommunications, retail, and utilities, reinforcing its commitment to helping enterprises deploy scalable, outcome-driven conversational AI solutions in complex customer service environments.