Author
Hemant Warier works as the Head of Marketing at Orvera AI. Worked for Uber Eats for a year selling to restaurants in 4 different cities. After that worked in sales and growth positions at UrbanPiper and Ampyard. Also led marketing at HireSure.ai, CloudSEK and Matters.AI. Will be writing about AI agents handling customer calls and chats on this blog. How they can help and where humans need to step in and what you should know as a CX leader.
238 articles
Billing and payment calls create steady pressure on contact center teams because they are high-volume, time-sensitive and often sensitive for customers. This post explains how AI voice agents handle payment processing and billing reminder calls.
Customer escalations are one of the clearest signals that something in the support experience has broken down. This guide explains how contact centers can handle escalations well and prevent them from happening in the first place.
How AI voice agents handle enrollment, eligibility and benefits verification calls in healthcare, the compliance controls that have to be designed in, and the KPIs that prove access improved.
Many contact center teams use the terms conversational AI and generative AI as if they mean the same thing. This post explains how the two differ, which parts of the customer interaction each one handles and why the difference shapes deployment.
CCaaS, UCaaS and CPaaS are often grouped together because all three involve cloud communications. This guide explains how the three categories differ, which problem each one solves and where AI voice agents fit for businesses evaluating them.
How AI voice agents take WISMO calls off the queue: live order status, ETA, delay explanations, failed-delivery follow-ups, and clean handoffs when a case needs a person.
The three ways vendors price AI voice agents (per agent, per minute, per resolution), where each one fits, the hidden costs buyers miss, and how to compare on cost per successful outcome.
How AI voice agents handle bookings, cancellations, guest questions and disruption updates for travel brands, where a human still has to step in, and the KPIs that show it is working.
The real test of a voice agent is the multi-step call: two intents, a verification, a system lookup, an action and a clean handoff. How that works, where it breaks, and the KPIs that show it is working.
See how CX teams turn these AI strategies into resolved conversations, on the stack they already run.
