Author
Hemant Warier works as the Head of Marketing at Orvera AI. Worked for Uber Eats for a year selling to restaurants in 4 different cities. After that worked in sales and growth positions at UrbanPiper and Ampyard. Also led marketing at HireSure.ai, CloudSEK and Matters.AI. Will be writing about AI agents handling customer calls and chats on this blog. How they can help and where humans need to step in and what you should know as a CX leader.
101 articles
A practical guide for contact center and IT leaders who run Genesys Cloud: where AI agents sit in the call path, how Agent Assist hears live calls through AudioHook, how handoffs reach your Genesys queues, and what to test and prepare.
A practical guide for support leaders on Zendesk: what an AI agent reads from tickets, help center articles, messaging and Talk, which write-back details to test, how handoffs work alongside your Zendesk routing rules, and how to run a vendor on your own past tickets.
What an AI agent reads to verify a policyholder, what it writes to the claim in ClaimCenter or Duck Creek Claims, which losses go to a person, and what to prepare before go-live.
A practical guide for hotel and travel reservation leaders: what an AI agent reads before it books, changes or cancels on OPERA Cloud, Amadeus or Sabre, what it writes back, and which requests go to your team.
A practical guide for CX leaders at online brands: the Shopify and Gorgias records an AI agent needs for order status, returns and exchanges, what it writes back, how handoffs work, and what to prepare before deployment.
A side-by-side look at Cresta and Orvera AI on AI agents, agent assist, coaching, quality, integrations and deployment, with Cresta details read from cresta.com on November 6, 2026.
Observe.AI and Orvera AI both run AI agents for CX teams. This comparison sets out how each one handles AI agents, agent assist, quality, integrations, security and deployment, using each vendor's published material.
Yellow.ai gives teams a platform to build their own AI agents. Orvera AI deploys and operates AI agents on the team's existing stack, with Agent Assist, AI Quality Management and Voice of Customer for human agents. Here is how they compare.
An omnichannel AI agent is one AI system that holds a single customer conversation across voice, chat, text messages, email and other digital channels. It has one shared memory behind all of those channels, and it takes action in the systems where the business keeps its records.
See how CX teams turn these AI strategies into resolved conversations, on the stack they already run.
