CustomerContactWeekOrlando2026

Customer Contact Week Orlando 2026

A global customer experience and contact center expo bringing together enterprise CX leaders to discuss the changing demands on customer service teams and what it takes to run more efficient operations.

Dates

January 21-23, 2026

Location

JW Marriott Bonnet Creek Resort & Spa – Orlando, Florida, USA

Meet Orvera at Customer Contact Week Orlando 2026

Customer Contact Week Orlando brought together CX and contact center leaders from large enterprises for conversations around the day-to-day realities of running customer service at scale.

Deepak and Ashfak represented Orvera at the expo, meeting with CX leaders from companies including Motorola and Transcom. A lot of the conversations came back to a few familiar challenges: keeping good people, getting new employees trained quickly, and maintaining service levels when teams are already carrying heavy workloads.

Key details:

• Expo focused on customer experience and contact center transformation
• Meetings and conversations with enterprise CX and contact center leaders
• Discussions around employee turnover and its impact on customer service
• Conversations around lengthy training and onboarding timelines
• Orvera AI Agent demonstrations
• Exploring how AI can help teams handle more work without adding to employee workload

Meet the Orvera team at the event:

• Ash Pirvani, Partner & COO, Orvera AI - LinkedIn (opens in a new tab)
• Dev W., Director Solutions & Growth, Orvera AI - LinkedIn (opens in a new tab)

The people side of contact center operations

One of the recurring topics was employee turnover. When experienced agents leave, contact centers do not just lose headcount. They also lose knowledge, and getting new employees up to speed takes time.

Training is another part of the equation. Teams need to bring new employees up to speed while continuing to handle the same customer volumes. During our conversations, we discussed how an AI Agent can help take some of the routine work off agents’ plates, giving employees more time for conversations where their experience and judgment matter.

Some of the areas we explored included:

• Handling repetitive customer interactions through an AI Agent
• Supporting agents as they learn new processes
• Helping teams manage high volumes when staffing is tight
• Reducing the amount of routine work handled by employees
• Improving efficiency without simply asking agents to handle more

What we heard at CCW Orlando

The conversations at the expo made one thing clear: CX transformation has to work for the people running the contact center as well as the customers using it.

For companies managing large customer service operations, improving efficiency is not always about asking employees to do more in less time. It can also mean giving them better support and taking some of the repetitive work off their hands.

That was the focus of our conversations at Customer Contact Week Orlando. We showed how Orvera’s AI Agent can handle customer interactions and support contact center teams, while giving leaders another way to manage workload as their operations grow and change.