CXUSAExchange(IQPC)2026

CX USA Exchange (IQPC) 2026

An invitation-only executive summit bringing together senior CX and contact center leaders from leading enterprises to discuss customer experience strategy, operational challenges, and the role of AI in complex service environments.

Dates

February 24-25, 2026

Location

Le Méridien Dania Beach – Fort Lauderdale, Florida, USA

Meet Orvera at CX USA Exchange 2026

CX USA Exchange (opens in a new tab) brought together senior customer experience and contact center leaders from well-known brands including Nike, Uber, Grubhub, Instacart, and Warby Parker. The event provided an opportunity for Orvera to have pre-scheduled meetings with leaders who are managing large, complex customer service environments.

Deepak and Anubhav represented Orvera at the event, speaking with CX and contact center leaders about the challenges that come with managing customer interactions at scale. The conversations focused on where teams are facing pressure and where AI can help without adding another layer of complexity.

Key details:

• Pre-scheduled meetings with senior CX and contact center leaders
• Conversations with leaders from brands including Nike, Uber, Grubhub, Instacart, and Warby Parker
• Discussions around the operational challenges of running complex contact center environments
• Customized AI Agent demonstrations for Nike and Uber
• Conversations around using AI to support customer experience at scale

Meet the Orvera team at the event:

• Dev W., Director Solutions & Growth, Orvera AI - LinkedIn (opens in a new tab)
• Anubhav Mohanty, SVP Product & Operations, Orvera AI - LinkedIn (opens in a new tab)

What CX Leaders Are Dealing With at Scale

Running customer service for a large consumer brand comes with a different set of challenges. Customer journeys can span multiple channels, teams, systems, and workflows, while contact centers have to keep the experience consistent across every interaction.

During the meetings, leaders shared some of the practical challenges involved in managing these environments and keeping operations efficient as customer expectations continue to rise.

Orvera showcased how AI Agents can take on more than individual tasks by working across the different steps involved in a customer interaction. For Nike and Uber, we also demonstrated customized AI Agent experiences based on the types of customer and operational journeys their teams manage.

The conversations covered areas such as:

• Managing complex customer journeys across multiple interactions
• Handling high volumes without putting additional pressure on contact center teams
• Automating repetitive workflows while maintaining control over the customer experience
• Using AI Agents for more than basic question-and-answer interactions
• Supporting contact center teams as customer volumes and service demands change

From AI Demos to Practical CX Conversations

The discussions at CX USA Exchange were less about whether enterprises should use AI and more about where it can make a meaningful difference within already complex operations.

Meeting with leaders from brands such as Nike, Uber, Grubhub, Instacart, and Warby Parker gave Orvera a closer view of the operational realities behind large-scale customer experience. The conversations reinforced the need for AI that can work within existing environments, handle multi-step interactions, and support teams without making their operations harder to manage.

Orvera’s customized AI Agent demonstrations showed how these capabilities can be adapted to different customer journeys and business requirements, rather than taking a one-size-fits-all approach to enterprise CX.