An executive-level summit bringing together CX leaders to discuss strategy, transformation, and operational excellence in customer experience.
24 February 2026 - 25 February 2026
Le Méridien Dania Beach – Fort Lauderdale, Florida, USA
CX USA Exchange is an invitation-only executive summit that brings together senior customer experience leaders from enterprise organizations. The event focuses on strategic dialogue around the evolving role of customer experience within modern business operations.
Participants explore topics such as AI orchestration, customer journey design, trust and transparency in digital interactions, and operational visibility across complex service ecosystems. Leaders share insights on aligning CX strategy with business outcomes while navigating regulatory, technological, and operational challenges.
The summit emphasizes peer-to-peer knowledge exchange, benchmarking opportunities, and collaborative discussions that help organizations refine their approach to customer experience transformation.
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Orvera is an enterprise-ready conversational AI platform, built on 18+ years of contact center leadership experience and designed to deliver structured resolution, stronger customer experience, and measurable performance.
