Big Tech vs. This AI: The performance gap is insane 😳 #shorts #ai
Ali Merchant explains how Orvera AI resolved 30–40% more conversations than platforms from multi-billion-dollar companies, and why operators made the difference.
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About this session
In this short, Orvera AI Founder and CEO Ali Merchant shares what happened when the team benchmarked its conversational AI platform against platforms from multi-billion-dollar companies. Orvera’s platform delivered 30% to 40% more resolutions, a result the team was skeptical of at first and confirmed through third-party audits.
Ali explains that the difference came from how the R&D team was built: engineers working side by side with experienced leaders from the company’s own contact center business. Those leaders brought the small operational details that drive resolution, which Ali defines as completing a voice or digital interaction without any human support. The clip is designed for CX and contact center leaders comparing AI platforms.
Key takeaways
What comes out of it
Benchmarked against big tech. Orvera’s platform was tested against platforms from multi-billion-dollar companies.
30% to 40% more resolutions. The gap held up through third-party audits.
Operators on the R&D team. Contact center leaders worked alongside engineers from day one.
Resolution, defined. Completing a voice or digital interaction without any human support.
TranscriptRead the full session
Ali Merchant 00:00:00.00 We were also benchmarking other similar platforms for our services side of the business and we realized surprisingly that you know our platform had 30-40% more resolutions. At the beginning because we were benchmarking you know platforms from multi-billion dollar companies we were also a little skeptical we did like third-party audits but eventually we understood that one good thing And one, you know, principally good thing that we did when we set up this R&D team was instead of having just tech people, we also had people from operations background, contact center background.
Ali Merchant 00:00:38.58 Our best leaders from our contact center business, we brought them as well on the team, as well as the tech people were also from our contact center company, which is our services business. and these were the best out of the both domains and i think those small small nuances that these contact center leaders brought the realities the you know smallest of the detail right is what led to that high resolution and when i say resolution meaning you know completing a conversation any sort of interaction basically voice non-voice right without any human support at all
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