Why Security Matters Most in Enterprise AI
Michelle Erimez explains why security, infrastructure, policy alignment, and communication matter when selecting an enterprise AI partner.
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About this session
ClaimFox evaluated AI partners through more than product demos. Michelle Erimez explains why communication, working relationships, data security, infrastructure, and aligned security policies shaped the company’s decision.
The clip offers a practical view of enterprise AI vendor selection for customer experience teams handling sensitive customer information.
TranscriptRead the full session
But as the years went on and AI started coming closer to us, we looked at our processes and thought, "Okay, this is something that AI can really assist us with to improve the efficiency of the overall company," but drilling it down to this one customer experience department. So when we were looking at potential partners for AI answering, calling, customer service, and chatbots, we had looked at a few, and what struck me the most personally was the communication and the relationship, the data security, and infrastructure of the overall company. The security protocols, measures, and policies that you all have in place were aligned with what we have in place for our customers, and that was very important to us.
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