Author
Anindita Majumder is a communications professional with nearly four years of experience in public relations, corporate communications, and journalism. She creates content that helps brands communicate their vision, products, and expertise through press releases, thought leadership, and editorial pieces. Outside of work, she is a vocalist, which keeps her creativity flowing.
42 articles
How AI voice agents handle callers who interrupt, talk over the agent or phone in from noisy places: voice activity detection, barge-in, end-of-turn detection, short reprompts, and the KPIs that show where noisy calls are hurting outcomes.
Net Promoter Score (NPS) measures how likely customers are to recommend a company, and that score is heavily shaped inside the contact center. This post explains how AI voice agents affect NPS through speed, resolution and consistency.
Listening to recordings does not scale. How AI call transcription works, what drives its accuracy, and how contact centers use transcripts for QA, coaching and compliance.
Seven ways AI voice agents lift CSAT (instant answers, intent routing, end-to-end resolution, context-rich handoffs), the use cases that move the score fastest, what hurts it, and the KPIs to track alongside it.
Orvera AI and Retell AI compared on pricing style, setup effort, workflow depth, integrations and analytics, to help CX leaders pick the platform that fits how their team runs customer conversations.
Seven ways AI voice agents are changing contact centers, from instant answering and intent-based routing to context-rich handoffs and searchable call data, plus the use cases to automate first and the KPIs that prove it.
See how CX teams turn these AI strategies into resolved conversations, on the stack they already run.
