Author
Tania is a Senior Growth Marketing Specialist at Orvera, where she focuses on developing data-driven marketing strategies that drive brand visibility, audience engagement, and business growth. Her work spans growth marketing, content strategy, search engine optimization, demand generation, and digital campaigns for B2B technology audiences. She is particularly interested in the intersection of artificial intelligence, customer experience, and business technology, translating complex ideas into clear, insightful content that connects business challenges with practical solutions. Through her work, she explores emerging industry trends, evolving customer expectations, and the role of AI in transforming how businesses engage with their customers.
24 articles
Learn how to deploy conversational AI step by step for real-world scale, stability and measurable results. This guide explains why many initiatives stall after launch and how to design deployments for real operational conditions.
Learn how resilient call centers handle call spikes without losing control of experience, cost, or outcomes.
Learn how after-hours AI voice support prevents missed calls from becoming lost revenue.
What average speed of answer measures, what good looks like by industry, why chasing the number backfires, and the routing, forecasting and automation moves that actually bring it down.
Nine AI voice assistants for customer service in 2026, compared by fit and build model, with six criteria to test each one.
This blog explains how AI generates ROI in contact centers by improving resolution rates, reducing handling time, and stabilizing operations as demand grows.
See how CX teams turn these AI strategies into resolved conversations, on the stack they already run.
