The Hidden Human Element in AI Success

But the communication has to be number one for me, because we have to be able to work together well. We have to be able to reach out and say, "Hey, we want to update this," or solve it, or we think something's wrong, or we want to do better here, or this is working well, how can we do something more? The leaders at your company have always been in communication with me over the years to check in, see how things were going, see what we could partner with. And there were a couple different things that we had explored. Ultimately, we landed on the thing that was at that time, which was the AI calling and chatbot. So to make a long story short, communication is key. And the demos from many other companies, a lot of them look the same, right? A lot of the technology can be manipulated or managed the same across the board. But for us, it's the people behind the technology that sold us.