Author
Hemant Warier works as the Head of Marketing at Orvera AI. Worked for Uber Eats for a year selling to restaurants in 4 different cities. After that worked in sales and growth positions at UrbanPiper and Ampyard. Also led marketing at HireSure.ai, CloudSEK and Matters.AI. Will be writing about AI agents handling customer calls and chats on this blog. How they can help and where humans need to step in and what you should know as a CX leader.
238 articles
BPOs are under pressure from every direction, with rising labor costs, higher customer expectations and less predictable interaction volumes. This post explains the cost, scale and CX benefits of conversational AI for BPOs.
Seven ways AI voice agents are changing contact centers, from instant answering and intent-based routing to context-rich handoffs and searchable call data, plus the use cases to automate first and the KPIs that prove it.
Contact center SLAs usually break because real operations are messy, with demand spikes, routing gaps and longer handle times piling up. This post explains how AI helps contact center teams manage service levels and hit their SLA targets.
Latency decides whether a conversational AI system feels responsive or unreliable to the people using it. This practical guide explains how to optimize latency for conversational AI so conversations keep their structure and callers keep their trust.
Live call monitoring allows contact center teams to observe and influence customer conversations as they happen. This guide covers the tools, practical tips and AI benefits that help teams improve call quality, retention and customer experience.
Training an AI voice agent usually means training the workflow around the model, from intents and prompts to knowledge, tools and escalation rules. This guide explains how to train an AI voice agent for your business workflows using real call reviews.
Contact center attrition stays high because the work is demanding in ways that compound every day, from high call volumes to fragmented tools and shifting schedules. This guide covers practical strategies to reduce attrition in contact centers.
Contact centers are under more pressure than ever, as customers expect faster answers and shorter wait times. This post explains why contact center leaders are switching to AI voice agents to handle volume spikes and staffing constraints.
Ten automated answering services for 2026 compared on routing, AI capability, integrations, analytics and fit, with a plain guide to choosing between basic routing, AI answering and a hybrid.
See how CX teams turn these AI strategies into resolved conversations, on the stack they already run.
