Author
Hemant Warier works as the Head of Marketing at Orvera AI. Worked for Uber Eats for a year selling to restaurants in 4 different cities. After that worked in sales and growth positions at UrbanPiper and Ampyard. Also led marketing at HireSure.ai, CloudSEK and Matters.AI. Will be writing about AI agents handling customer calls and chats on this blog. How they can help and where humans need to step in and what you should know as a CX leader.
238 articles
When a chargeback notice arrives weeks after the contact center already resolved the issue, the evidence that should win the dispute is scattered across systems that were never designed to talk to each other.
Utility service transfer automation AI addresses the challenge of move requests appearing as one-contact solutions but requiring two contacts.
Building an agentic AI audit trail for regulated industries starts with understanding why the record does not already exist when the request arrives.
Referral leakage occurs in the silence between the EHR record and the scheduled appointment. The reason a patient drops out is almost never captured where it can be acted on.
A member searched the plan's directory to find in-network doctors, booked the visit, and is now calling because the Explanation of Benefits (EOB) shows the provider billed out-of-network.
False-alarm root-cause mining turns each subscriber conversation into an attributed record. First, understand why the conversation today leaves nothing behind.
A Department of Insurance complaint starts the response clock the moment it arrives, and the file that wins or loses that response is assembled by hand, one system at a time.
A transcript, a parent tax return, or a signed verification worksheet lands in the portal queue and waits, not because the institution lost it, but because a staff member has not yet opened it, compared it to the checklist item in the SIS, and confirmed it clears.
When a weather or crew event cancels a bank of flights, thousands of travelers open the app inside the same ten-minute window, and most of them hit the same wall.
See how CX teams turn these AI strategies into resolved conversations, on the stack they already run.
